Customer Support Quality Assurance Coordinator
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Job Location:
Temecula, CA - USA
Monthly Salary:
$ 21 - 24
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location: Temecula CA
Compensation: $21-$24/hr commensurate with experience
About Tourmaline Enterprises
For over 27 years Tourmaline Enterprises has been a trusted partner to manufacturing and packaging teams worldwide providing reliable industrial inkjet printing systems for coding and marking production lines. Our solutions help clients meet their production needs for lot numbers barcodes expiration dates logos and morebacked by responsive U.S.-based support and a team committed to accountability transparency and results.
With a global reach across 10 countries and 500 clients we take pride in combining cutting-edge print solutions with personal expert guidance to help production teams and distributors succeed.
The Opportunity
We are seeking a Customer Support / Quality Assurance Coordinator to ensure customers receive timely accurate and empathetic assistance with their equipment orders and service needswhile maintaining the highest level of quality and accuracy in every shipment that leaves our facility.
This role bridges customer support and operational quality acting as both the first line of communication for customers and the final set of eyes before products ship out. Youll play a key role in customer satisfaction error prevention and continuous improvement within our order fulfillment process.
What Youll Own
- Serve as the first point of contact for customer inquiries via phone email and ticketing system.
- Troubleshoot common issues and escalate complex cases to Operations or Service as needed.
- Coordinate with Inside Sales for ink reorders customer follow-ups and order tracking updates.
- Maintain the customer support inbox and ensure timely accurate communication.
- Review and verify all outbound shipments prior to leaving the warehouse ensuring accuracy of contents labeling and documentation.
- Partner with the Shipping Coordinator to double-check orders for accuracy completeness and correct configuration.
- Track and report recurring shipping or product issues to Operations for root-cause analysis and process improvement.
- Maintain and update the support knowledge base including FAQs and troubleshooting documentation.
What Success Looks Like
- 100% of outbound orders verified and shipped error-free.
- All customer support inquiries responded to within 24 hours.
- Improved customer satisfaction scores (CSAT/NPS).
- Recurring quality issues documented tracked and resolved in collaboration with Operations.
- Clear well-organized documentation of customer and shipping processes.
What Were Looking For
- 2 years of experience in customer service order fulfillment or quality assurance.
- Strong attention to detail and pride in ensuring accuracy.
- Excellent written and verbal communication skills with a customer-first mindset.
- Familiarity with CRM or ticketing systems.
- Ability to multitask across shipping verification and customer communication.
- Experience in a manufacturing industrial distribution or logistics environment preferred.
- Proficiency in Microsoft Office and comfort learning new systems quickly.
Why Join Tourmaline Enterprises
- Credibility & Stability: 27 years in business 500 clients global distribution in 10 countries
- High-Impact Role: Direct impact on operational scalability and company-wide performance
- Supportive Culture: Core values of Inspirational Accountability Transparency Discipline Alignment and Results Oriented
- Growth Potential: Opportunity to shape the operations team and grow into an executive role
- Competitive Pay: Strong base salary bonus potential
Compensation & Benefits
- Starting pay rate: $21-$24/hr commensurate with experience
- Performance bonus: Up to 10% of base salary based on achievement of key performance indicators (KPIs) paid quarterly
- $150/month flex pay stipend
- Company-paid travel for client meetings and trade shows
How to Apply
If youre detail-oriented customer-focused and thrive on ensuring things are done right the first time wed love to hear from you. Apply today and grow with a trusted industry leader.
Please include a short (13 minute) video to explaining why you want to join Tourmaline Enterprises what you bring to the role and why you believe youre a great fit.
Commitment to Diversity
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce Tourmaline Enterprises recognizes that a diverse staff reflective of our community is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race color religion age national origin gender gender identity sexual orientation or disability and actively foster inclusion in all forms both within our company and across interactions with clients candidates and partners.
Required Experience:
IC
Key Skills
- Quality Assurance
- FDA Regulations
- Data Collection
- Food Industry
- ICH Q7
- ISO 9001
- Hospice Care
- Food Processing
- Quality Management
- cGMP
- QA/QC
- HACCP
