Program Manager, Loft Operations, AWS Developer Experience

Ready to be at the epicenter of tech innovation and community building in the heart of San Francisco Were looking for a dynamic Program Manager of Operations to join the AWS Builder Loft where the future of cloud technology comes to life! This isnt your typical operations role; youll be orchestrating a buzzing hub where developers tech leaders and innovators converge to shape the future of technology.

Imagine leading a space where hundreds of passionate technologists where breakthrough innovations are showcased on demo nights and where the next generation of cloud architects hone their skills. Youll partner with stakeholders across the company to create experiences that not only educate but inspire all while working alongside some of the brightest minds in tech.

As our Program Manager youll have the unique opportunity to:
Craft unforgettable tech experiences that regularly attract hundreds of attendees per event
Shape the learning journey of future cloud leaders
Build relationships with industry pioneers and community trailblazers
Drive innovation in how we engage and nurture the AWS technical community
Be part of a team thats revolutionizing how technical education and community building happens in the heart of the tech world.

If you thrive in a fast-paced environment where success is measured in community engagement and excitement and where you can directly impact the future of cloud technology this role is calling your name!


About the team
The AWS Developer Experience team is a technical function focused on engaging with Builders at scale. We are focused on inspiring innovation on the AWS platform generating preference for AWS products to help accelerate sign ups and service consumption and driving organic advocacy for AWS.

We deeply understand the journey of Builders and use these insights to build partnerships and alignment across AWS functions educate and inspire leadership to engage with Builders and help transform our go-to-market efforts and services on behalf of our technical customers.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

- 3 years of program or project management experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.