German-Speaking Travel Support Expert

Are you a dynamic German-fluent professional ready for a new chapter in Sofia Bulgaria Were seeking an enthusiastic individual to join our vibrant on-site team as the primary support specialist for a state-of-the-art digital platform that modernizes business and leisure travel management.

If you are customer-focused thrive in a fast-paced setting and are dedicated to providing quick comprehensive support this opportunity is for you. No previous call center experience is requiredwe will provide all the necessary training!

What Youll Be Doing

You will be the key point of contact for our German market clientele:

• Customer Communication: Respond to all client and corporate inquiries exclusively in German via phone email and live chat.
• Platform Expertise: Guide users troubleshoot problems and help configure our travel management tools and digital platform.
• Issue Resolution: Swiftly address and resolve technical problems booking errors and itinerary issues to ensure high client satisfaction.
• Documentation: Maintain accurate records of all customer interactions and solutions within our system.

Essential Job Requirements

To be eligible for this exciting role you must meet these mandatory criteria:

• Language Proficiency: You need native or near-native German fluency (C2 level) and strong working English (B2 level).
• Location: This is a full-time mandatory on-site role at our office in Sofia Bulgaria.
• Legal Eligibility: You must already possess EU/EEA/Swiss citizenship a Refugee Card or a Residency Card valid for over one year. We cannot process applications that require a Work Permit or Blue Card.
• The company will supply all necessary IT and office equipment.

Schedule and Benefits

Work Schedule

• This is a full-time (40-hour) position.
• You will work 8-hour shifts on a rotational schedule between 8:00 AM and 8:00 PM Monday through Sunday with two rotating days off per week.

Compensation & Rewards

We offer a strong compensation and benefits package:

• A competitive salary with clear paths for career growth.
• Financial support for your daily needs including meal and transport allowances.
• Comprehensive health insurance and a MultiSport card for gym access.

Relocation Assistance

We make moving to Sofia simple with:

• Reimbursement for your flight costs.
• 10 days of paid hotel accommodation upon your arrival.
  

If youre ready to leverage your C2 German skills to support global travelers from our Sofia hub apply today!