Fraud Policy Analyst Banking
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Job Location:
Salt Lake, UT - USA
Monthly Salary:
Not Disclosed
Posted on:
17 days ago
Vacancies:
1 Vacancy
Job Summary
The Role
We are looking for a Fraud Policy Analyst responsible for formalizing Fraud Policy across Squares Banking and Issuance team. This includes analyzing fraud trends high loss events and product risk profiles to create global fraud detection policies and inform operational procedures. Experience supporting disputes management and programs like Quality Assurance and Regulatory Requirements is desired for this role.
In addition to formalizing fraud policy and supporting operational programs the Fraud Policy Analyst will help develop policies that address fraud disputes and chargebacks ensuring efficient resolution processes. You will create new policies for Squares emerging products scope business and tooling requirements and refine processes as new programs are launched. You will also ensure regulatory compliance and work to create seamless customer experiences. Specifically they will collaborate with customer-facing teams impacted by Fraud Operations actions advising and educating them on the evolving fraud and disputes landscape at Square.
You Will
- Scope and publish comprehensive policies and guidelines for the Global Banking Operations team.
- Work with Customer-facing teams to train on new processes
- Identify areas of improvement in the customer experience process as they relate to disputes and risk interactions
- Create efficiencies in operations by refining processes and producing training materials
- Engage with third parties and vendors to advance policy and operations goals for the Risk organization
- Monitor track and analyze emerging fraud risk trends and provide recommendations for remediation
- Monitor and report on Operational KPIs and partner with the Operations team on performance opportunities
- Build internal relationships across partner teams and company partners
You Have
- 3 years experience in risk and fraud detection or financial services
- Experience in and preference for program management or operational policy
- Adaptable and comfortable with an often-changing fast-paced environment
- Experience working with an operations team and providing support to operations teams across different locales
- Experience with SQL and Looker
- Experience using data to identify trends and anomalies and to make recommendations for new initiatives
- Excellent project management skills and experience maintaining programs
- Experience executing small to medium-sized cross-functional projects w/limited oversight
- Undergraduate degree or equivalent experience
Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently based solely on the core competencies required of the role at hand and without regard to any legally protected class. We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build an inclusive workplace Check out our Inclusion & Diversity page
Full-time employee benefits include the following:
- Healthcare coverage (Medical Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs including access to mental health 1:1 financial planners and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance AD&D and disability benefits
These benefits are further detailed in Blocks policies. This role is also eligible to participate in Blocks equity plan subject to the terms of the applicable plans and policies and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time consistent with the terms of any applicable compensation or benefit plans.
Required Experience:
IC
Key Skills
- Microsoft Office
- Risk Management
- Financial Services
- Customer Service
- Fraud
- Root cause Analysis
- Law Enforcement
- Banking
- Analysis Skills
- Authentication
- Qualitative Research Interviewing
- ACH
About Company
Made up of Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, Block, Inc. builds technology to increase access to the global economy.
