Italian Support Advisor Porto, Portugal

We are actively recruiting an enthusiastic individual with native-level Italian fluency for a crucial Customer and Technical Support Advisor position. This is an on-site role based in the historic and vibrant city of Porto Portugal. This opportunity is ideal for anyone seeking an immediate career start in a professional high-impact field that involves supporting healthcare technology.

The Role in Detail

You will be stepping into a frontline role serving as the trusted point of contact for our Italian clientele which primarily includes medical professionals and device users.

Your day will be dedicated to:

• Exceptional Communication: Providing empathetic and clear support over the phone through email and via web chat to address all product and technical issues.
• Rapid Resolution: Efficiently diagnosing problems with medical devices and guiding users through step-by-step troubleshooting protocols.
• Documentation Excellence: Maintaining accurate detailed and compliant records of all customer contacts technical reports and resolved issues.
• High Standards: Strictly adhering to the security and regulatory standards required when dealing with sensitive medical data and equipment.

Key Takeaway: While we are happy to consider applicants with prior customer service experience it is not mandatory. We hire for language ability and attitude! Full paid training and all necessary technical equipment will be provided for you.

Candidate Profile

To be eligible for this position you must meet the following criteria:

• Language 1 (Essential): Flawless Italian (C2 level) in speaking reading and writing.
• Language 2 (Business): A high working level of English (B2 minimum) for training and internal communication.
• Location: Commitment to working in our Porto office (this is not a remote position).
• Time Commitment: Must be completely flexible to work a 24-hour 7-day-a-week rotational schedule.

A Note on the Shifts

The continuous nature of healthcare support requires full schedule flexibility:

• Work Days: Shifts are rotational scheduled across the entire week Monday through Sunday.
• Rest: You will be scheduled for two rotating days off each week.
• Overnight Coverage (22:00 07:00): You must acknowledge and accept that you will be required to cover the occasional Night Shift as a necessary part of the rotational pattern.

Rewards & Incentives

We offer a highly competitive compensation package designed to reward your language skills and encourage your relocation:

• Financials: Competitive base salary supplemented by attendance and signing bonuses.
• Daily Support: Generous meal allowance and transportation allowance provided.
• Health Coverage: Comprehensive health insurance from the start of your employment.
• Future: Significant opportunities for career advancement and professional development.

Relocation Assistance for International Hires

We smooth your transition to Portugal with substantial support:

• Travel Reimbursement: Your flight ticket costs will be reimbursed.
• Initial Stay: We cover temporary accommodation for the first 28 days upon your arrival in Porto.
  

Does this career opportunity supporting a critical medical devices project in Porto sound like your next great step

If so would you like me to detail the cultural and lifestyle advantages of living in Porto Portugal