Italian-Speaking Customer Service Representative On-site, Porto
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Job Location:
Monthly Salary:
Posted on:
25 days ago
Vacancies:
1 Vacancy
Job Summary
Are you a fluent Italian speaker looking for an exciting career opportunity in a beautiful and vibrant European city Join our dedicated team in Porto Portugal and play a crucial role in supporting healthcare professionals using life-saving medical devices. We are looking for highly motivated and customer-focused individuals to provide exceptional service and technical support. This is a unique chance to start or grow your career in the booming medical technology sector.
Key Responsibilities
- First-Line Support: Act as the primary point of contact for Italian-speaking customers including doctors nurses and hospital staff regarding inquiries technical issues and troubleshooting of medical devices.
- Problem Resolution: Diagnose and resolve basic to intermediate technical problems related to hardware software and device operation primarily over the phone email and chat.
- Information Management: Accurately document all customer interactions technical details and troubleshooting steps in the Customer Relationship Management (CRM) system.
- Escalation: Identify complex or critical issues and accurately escalate them to specialized technical teams when necessary.
- Product Knowledge: Participate in continuous training to maintain a high level of expertise on the designated medical devices and related support processes.
- Compliance: Adhere strictly to company policies regulatory requirements (including quality standards) and data protection guidelines relevant to the medical devices industry.
What We Are Looking For:
- Language Fluency: Native or near-native proficiency in Italian (C2 level) both written and spoken.
- English Proficiency: B2 level in English (required for internal communication training and documentation).
- Location Commitment: Commitment to working on-site in Porto Portugal.
- Availability: Willingness to work in a 24/7 rotational shift system as detailed below.
Good to Have:
- Prior experience in a Customer Service Technical Support or Call Center environment. (Not mandatory full training will be provided)
- Experience or interest in the Healthcare Medical Devices or Technology sectors.
- Strong empathy patience and a genuine desire to help customers.
Work Schedule Details:
This project operates 24 hours a day 7 days a week and requires full flexibility from all team members:
- Shifts: Rotational shifts covering Monday to Sunday (24/7).
- Days Off: Two (2) rotational days off per week.
- Night Shift: The overall schedule includes occasional Night Shifts (22:00 to 07:00). Due to a small night-shift team you may be required to cover this schedule periodically during the month. Candidates must be aware of and comfortable with this 24/7 rotation.
What We Offer:
- Competitive Compensation: Attractive base salary supplemented by attendance and signing bonuses.
- Financial Support: Meal Allowance and Transport Allowance.
- Well-being: Comprehensive Health Insurance coverage.
- Career Growth: Clear path for career development and professional growth within a global company.
- Work Environment: All necessary equipment will be provided by the company.
Relocation Package:
To ensure a smooth transition to your new home in Porto we offer a robust relocation package:
- Flight Reimbursement: Reimbursement of your flight tickets to Portugal.
- Temporary Accommodation: Temporary accommodation for 28 days upon arrival.
How to Apply
If you are ready to use your Italian language skills in a meaningful role within the medical sector and embrace the exciting life in Porto we encourage you to apply today!
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