Italian Customer Support in Mosta

Valletta - Malta

Monthly Salary: Not Disclosed

Posted on: 29-10-2025

Vacancies: 1 Vacancy

Job Summary

Job Title: Contact Centre Agent (Italian English C1)

Location: Malta (On-Site)

Work Schedule: Monday to Sunday rotational shifts

Relocation Package: 2000 bonus after 1 month of employment

Key Responsibilities:

Handle customer inquiries in Italian and English via phone email and chat.
Resolve customer issues and provide accurate information in a timely manner.
Follow up with customers to ensure satisfaction and issue resolution.
Escalate complex issues to internal teams when necessary.
Accurately document customer interactions and maintain records.
Foster a positive and professional working atmosphere.

Qualifications:

Proficiency in Italian and English (C1 level).
Experience in customer service or a call centre environment is a plus.
Strong communication and interpersonal skills.
Flexibility to work rotational shifts including weekends.
Attention to detail and problem-solving abilities.
Ability to thrive in a fast-paced setting and meet performance targets.

What We Offer:

Relocation Bonus: 2000 provided after your first month.
Comprehensive Training to ensure you succeed in your role.
Basic Health Insurance coverage.
Opportunities for Career Progression within the company.
Mobile plans offered to employees.
Gym memberships included to promote a healthy lifestyle.
Access to an on-site canteen offering a range of healthy meals.
Monthly social events for team engagement.
Free on-site parking for staff convenience.
Exclusive staff discounts at over 50 local businesses.

Job Title: Contact Centre Agent (Italian English C1) Location: Malta (On-Site) Work Schedule: Monday to Sunday rotational shifts Relocation Package: 2000 bonus after 1 month of employment Key Responsibilities: Handle customer inquiries in Italian and English via phone email and chat.Resolve custome...