Manager, Learning & Development

About Capital One Canada.

For over 20 years weve been on a mission to change banking for good and build relationships by making credit accessible simple intuitive and rewarding. We want to help Canadians succeed with credit because we believe in people in our customers in our associates and in talent like you!

About the Team

Our Learning team is at the forefront of unlocking our associates potential through learning opportunities that challenge them to grow at every stage in their career. We provide a best-in-class Learning and Development experience for employees and leaders and we have fun along the way. Our culture and people are integral to our growth and success.

About the Role

We have an exciting opportunity for a Head Learning and Development to join us in leading the development and delivery of Capital Ones Canadian learning strategy. Reporting to the Head of People Strategy and in partnership with your team you will be accountable for end-to-end programs and practices from early careers experienced professionals and leaders for all lines of business. This includes building strong internal and external partnerships and implementing leading learning programs to grow and develop the best talent.

Your Responsibilities

• Design and implement learning programs that build employee capabilities in alignment with business outcomes positioning them to succeed in their current jobs and develop skills to sustainably serve our future growth

• Serve as a strategic partner in how to apply learning and development solutions to business needs: partner closely with Business Leaders Human Resources and wider Enterprise Learning & Development Team to develop and/or deploy innovative learning solutions

• Foster a growth mindset operationalizing programs that optimize learning paths for employees to easily navigate their development in distinct career tracks including new hires people leaders and key job families (e.g. analysis tech data product).

• Identify and adopt or develop transformative learning methods that are easily accessible personalized digitized and automated for the best employee learning experience produce measurable impact and support the growth of Capital Ones talent pipeline

• Partner with the enterprise to provide both strategic and operational support for the design and delivery of innovative development programs

• Evaluate manage and deploy learning investments in third party tools and partnerships when appropriate including budget vendor and partner management

• Measure impact and return on investment of Learning and Development initiatives

• Manage and motivate a team of learning professionals with a clear vision that inspires high performance

• Foster associate engagement from day one by creating the best learning and development experiences so associates can reach their full potential faster

Basic Qualifications

• Experienced leading a Learning function in a faced paced environment (knowledge of technology/financial organizations preferred)

• Proven track record building a learning and development strategy ensuring training needs of the business are evaluated and appropriate development methods are selected based on relevant best practices and external trends

• Influential partner who leads with data informed solutions to obtain buy-in from multiple stakeholders to to influence the desired culture behaviors and skills

• Ability to build and maintain positive relationships with stakeholders across the organizationand is an excellent communicator across multiple levels

• Strategic orientation with proven ability to set a vision chart a path and execute with high impact

• Proven and respected team leader with a track record for coaching a team to high results

• Strong customer orientation and expertise in building strong trusted relationships quickly across HR broadly and within the business and the ability to influence partners and drive impact

Preferred Qualifications

• A bachelors degree in business administration psychology human resources or a related field is required

• Certificate in Adult Education or Organizational Development is a bonus

• CTP/CTDP designation or equivalent is an asset

Working at Capital One.

Enjoy a hybrid work environment with 3 days in the office. Build a comfortable workspace with our one-time Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live wellphysically financially and emotionally. Receive support for you and those who are most important to you with full coverage for spouses domestic partners and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per yearand much moreyoull discover that Capital One is committed to helping you live your best life.

We may use your information for automated decision making. We may for certain purposes render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process please send an email to

Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).