Associate Director, Enrollment Experience

About the University of Denver

Located where the Great Plains meet the Rocky Mountains the University of Denver embodies the spirit of exploration and discovery that defines our region and our history. DU is a private institution built on exploration through research and collaboration among educators students and local and global communities. With nationally recognized academic programs a history of widespread influence a forward-looking vision for a 21st-century education and a deep commitment to promoting inclusion we open a world of opportunity to students and empower Pioneers to make a difference around the world. Through learning scholarship and practice students gain the experience knowledge and courage they need to tackle big challenges in the real world and guide diverse communities and organizations.

About the College of Professional Studies

The University of Denvers College of Professional Studies PSC is a leader in adult education providing fully accredited and affordable educational experiences specifically designed for busy adults since 1938. PSC offers over 100 academic degree and certificate programs that enroll nearly 3000 students from around the world and over 7000 learners enroll each year in PSC non-credit programs.

Position Summary

The Associate Director of Enrollment Experience leads strategic transformation of student enrollment operations through advanced AI integration comprehensive team leadership and innovative multi-channel communication strategies. This role combines supervision of enrollment teams with strategic oversight of institutional texting strategies and daily operations support for the Guild Education partnership. Working at the intersection of enrollment management artificial intelligence and partnership development this position drives exceptional student experiences while optimizing recruitment and retention outcomes across all programs and delivery modalities. This position reports to the Director of Enrollment Experience and works collaboratively with senior leadership across the College of Professional Studies. The role includes direct supervision of enrollment management teams while serving as a strategic partner in institutional planning partnership development and technology innovation initiatives.

Essential Functions

Strategic Leadership & Team Management (40%)

• Senior Team Leadership: Provide direct supervision professional development and performance management for multiple enrollment teams including Assistant Directors and Enrollment Experience Managers
• Operational Strategy Development: Lead strategic planning initiatives for enrollment optimization AI implementation and process enhancement across all enrollment functions and partnership programs
• Resource Management & Budget Oversight: Manage team budgets resource allocation and operational efficiency optimization to maximize enrollment outcomes and partnership ROI
• Training & Development Leadership: Design and deliver comprehensive training programs on AI tools enrollment best practices leadership development and emerging technologies for all team members

Partnership Operations & Guild Education Management (25%)

• Guild Partnership Leadership: Support day-to-day operations for Guild Education partnership including performance monitoring relationship optimization and strategic initiative implementation
• Partnership Analytics & Optimization: Support monitoring and optimizing Guild partnership ROI learner outcomes and employer satisfaction metrics using AI-powered analytics and predictive modeling
• Cross-Platform Integration: Help ensure seamless integration between Guild systems and institutional enrollment processes while maintaining data integrity and exceptional learner experiences
• Strategic Partnership Development: Collaborate with external partners and internal stakeholders to expand partnership opportunities and optimize existing relationships

Multi-Channel Communication & Texting Strategy (20%)

• Strategic Communication Architecture: Design and implement comprehensive texting strategies for student recruitment engagement retention and re-engagement across all programs
• AI-Optimized Messaging Systems: Develop AI-powered personalization strategies for multi-channel communication campaigns optimizing timing content and frequency based on learner behavior analytics
• Omnichannel Integration Management: Orchestrate integrated communication strategies across SMS email chatbots and digital platforms to create seamless enrollment experiences
• Compliance & Performance Management: Ensure all communication strategies comply with TCPA regulations and institutional policies while continuously optimizing conversion rates and engagement metrics

Enrollment Innovation & Process Excellence (15%)

• AI-Enhanced Workflow Development: Assist with design and implement automated workflows that increase operational efficiency and deliver superior student experiences through intelligent automation
• Predictive Analytics Leadership: Utilize machine learning algorithms and advanced analytics to predict enrollment trends optimize recruitment strategies and enhance retention outcomes
• Continuous Improvement & Innovation: Lead agile experimentation with emerging AI technologies A/B testing methodologies and rapid iteration based on performance data and market intelligence
• Cross-Functional Collaboration: Partner with academic leadership marketing student services and technology teams to align AI-enhanced enrollment initiatives with institutional strategic goals

Knowledge Skills and Abilities

Leadership & Management Competencies

• Proven experience managing multiple teams and developing senior staff in technology-enhanced environments with focus on performance excellence and organizational growth
• Strategic thinking ability with experience in partnership management vendor relationships and cross-functional collaboration
• Advanced coaching and mentoring skills for AI tool adoption enrollment best practices and leadership development
• Proven track record of exceeding enrollment targets and optimizing operational performance

Technical & Innovation Skills

• Advanced proficiency with AI-powered enrollment tools predictive analytics platforms and marketing automation systems
• Expertise in CRM systems (Slate/Salesforce) Student Information Systems (Banner) and multi-channel communication platforms
• Experience with AI-driven analytics machine learning applications and advanced data visualization tools
• Professional development in AI applications predictive analytics or educational technology

Strategic & Analytical Capabilities

• Advanced analytical skills with ability to interpret complex data sets and translate insights into strategic enrollment initiatives and partnership optimization
• Experience with budget management resource allocation and ROI analysis for enrollment operations and strategic partnerships
• Proficiency in A/B testing process optimization and continuous improvement methodologies
• Experience with Guild Education or similar employer partnership platforms
• Communication & Partnership Management
• Excellent presentation and communication skills for engaging senior leadership external partners and diverse stakeholder groups
• Strong relationship management abilities with experience in strategic partnership development and vendor relationship optimization
• Experience with regulatory compliance policy development and risk management in enrollment operations
• Background in multi-channel communication strategies SMS marketing or marketing automation
• Experience in adult education professional studies or continuing education environments

Personal Attributes

• Strategic mindset with ability to balance operational excellence with innovation and partnership development
• Adaptability and enthusiasm for leading organizational change and technology adoption initiatives
• Results-oriented approach with focus on exceeding enrollment targets and optimizing student success outcomes

Required Qualifications

• Minimum 5 years of enrollment management student services or related experience with demonstrated success in senior leadership roles and strategic planning
• 4 years of supervisory experience managing multiple teams and senior staff
• Bachelors degree in higher education business administration or related field or equivalent combination of education and experience

Preferred Qualifications

• 7 years of enrollment management student services or related experience with demonstrated success in senior leadership roles and strategic planning
• 5 years of supervisory experience managing multiple teams and senior staff
• Masters degree in higher education administration business administration or related field or equivalent combination of education and experience
• Professional certifications in project management operations or related areas
• Advanced leadership training or executive management certifications

Working Environment

• Standard office environment.
• Unexpected interruptions occur often and stress level is moderate to high.
• Noise level is quiet to moderate.

Physical Activities

• Ability to work in front of a computer for extended periods of time.
• Occasionally required to move about the office/campus.

Work Schedule

Monday - Friday 8:00 a.m. - 4:30 p.m.

Application Deadline

For consideration please submit your application materials by 4:00 p.m. (MST) October 29 2025.

Special Instructions

Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number

The salary grade for the position is 11.

Salary Range

The salary range for this position is $70000 - $80000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate departmental budget availability internal salary equity considerations and available market information but not based on a candidates sex or any other protected status.

Benefits

The University of Denver offers excellent benefits including medical dental retirement paid time off tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:

1. Resume

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex (including sex stereotypes sex characteristics sexual orientation gender identity and gender expression) marital family or parental status pregnancy or related conditions national origin disability or status as a protected veteran. The University of Denver does not discriminate and prohibits discrimination on the basis of race color national origin ancestry age religion creed disability sex (including sex stereotypes sex characteristics sexual orientation gender identity and gender expression) marital family and parental status pregnancy genetic information military enlistment or veteran status and any other class of individuals protected from discrimination under federal state or local law regulation or ordinance in any of the Universitys educational programs and activities and in the employment (including application for employment) and admissions (including application for admission) context as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; the Equal Pay Act; the Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Workers Rights (POWR) Act; and any other federal state and local laws regulations or ordinances that prohibit discrimination harassment and/or retaliation. For more information please see the University of Denvers NonDiscriminationStatement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.