Patient Care Coordinator

Join Our Team at Skin and Cancer Institute!

Are you passionate about dermatology and skin health Do you thrive in a dynamic patient-focused environment Skin and Cancer Institute is looking for dedicated professionals to join our team!

Why Join Us

At Skin and Cancer Institute we are committed to excellence in dermatology skin cancer treatment and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact.

Summary of Position

Work Location:700 N. Estrella Pkwy. Suite #210 Goodyear AZ 85338

The Patient Care Coordinator serves as the first point of contact for patients and visitors ensuring a welcoming and professional environment. This role is responsible for managing front desk operations scheduling appointments verifying insurance collecting payments and supporting clinical staff with administrative tasks. The ideal candidate will demonstrate excellent communication skills attention to detail a commitment to patient care and confidentiality and maintain professional grooming and appearance at all times

What Youll Do:

Essential Duties & Key Responsibilities

• Courteously check patients in and out according to our Customer Service standards.
• Asking every patient for a google review.
• Maintaining timely professional and consistent communication across Teams Klara and email throughout scheduled work hours.
• Verify primary and secondary insurance prior to scheduled visits in accordance with protocols.
• Follow all HIPPA regulations keep patient personal and financial information confidential.
• Collect appropriate dues. (co pays co-insurance deductibles); obtain CCOF for eligible patients.
• Document payment notes; balance and reconcile payments collected during your work shift.
• Maintain and update provider schedules as needed within company guidelines.
• Schedule and confirm patient appointments in accordance with protocols.
• Maintain patient charts; ensure patient demographic and insurance information is verified and updated for each visit.
• Create / prepare superbills accurately and in a timely manner.
• Anticipate manage and respond positively to changing conditions i.e. extended wait times.
• Deescalate/resolve patient grievances with effective and kind communication.
• Keep the front office and patient waiting areas neat and orderly to maintain our high standards.
• Other duties are assigned to assist with the overall function of your location.
• Ability to know the difference between HMO PPO POS and Medicare insurances. Which requires auth. referral
• Ability to input the correct payor ID or name and address into EMA.
• Collecting all pertinent information at check in. (NPP INS & ID Demos CCOF)
• Updating the PA log ensure codes are entered correctly.
• Closing tasks end of day is accurate and uploaded to share drive.
• Collecting cosmetic sales in lightspeed.
• Maintain a clean and organized reception area and restroom facilities.

What Were Looking For:

Required Skills & Abilities

• Strong customer service and interpersonal skills
• Effective verbal and written communication skills
• Knowledge of primary and secondary insurance types billing and documentation procedures
• Proficiency in Microsoft Office and EMA software and Lightspeed
• Ability to stay focused on tasks to be accomplished while working in dynamic situations
• Ability to maintain HIPAA confidentiality and professionalism
• Confidently and professionally ask for and process financial payments

Education & Experience

• High school diploma or equivalent required.
• 12 years of experience in a medical office or customer service role preferred.
• Familiarity with HIPAA regulations and healthcare operations.
• Additional training or certification in medical office administration is preferre

EQUIPMENT & SOFTWARE OPERATION

The incumbent in this position may operate any/all of the following equipment:

• Microsoft 365 apps Fax Email iPad EMA Lightspeed Klara POS/CC Terminal Availity Insurance Portals Telehealth

What We Offer:

• Competitive salary and benefits
• Health dental vision and ancillary insurance options
• 401K retirement savings
• Paid time off
• Professional development opportunities
• Supportive and fair work environment

Apply Today!Be a part of a dynamic team thats transforming skin health. Submit your resume and cover letter to We cant wait to meet you!

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