Sr. Program Manager, MFN Fulfillment
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Job Location:
Monthly Salary:
Posted on:
29-10-2025
Vacancies:
1 Vacancy
Job Summary
At Amazon were working to be the most customer-centric company on earth. One customer experience that were constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders no matter how large or small are delivered where and when they need them as quickly accurately and cost effectively as possible. To meet this goal Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new programs and services. You will help with the adoption of these new services and tools as a critical member of the Seller Fulfillment Services Team.
In this role you will own the yearly roadmap OP1/OP2 burndown report and insights to help business & tech make decision for the org. You will work closely with multiple product stakeholders tech partners and provide the required visibility to the SFS leadership chain. You need some technical acumen and high judgement to help leaders prioritize manage trade-offs and connect the cross domain complexities.
Key job responsibilities
Identify design develop implement and execute new and existing processes policies goals and solutions to increase adoption of fulfillment solution that enhance the overall customer experience.
Drive development efforts and manage priorities for project/program completion including operational solutions.
Create schedules identify and communicate risks to stakeholders define risk mitigation strategies and facilitate appropriate engineering solutions.
Develop system requirements to streamline and simplify tools used to manage and enhance the operational productivity accuracy and effectiveness when helping deliver performance to customers.
Evaluate effectiveness of current or future fulfillment channel performance.
Collaborate with other departments to integrate with business systems and processes.
Resolve problems concerning transportation logistics systems supply chain and fulfillment operations.
Maintain metrics reports and process documentation to monitor and analyze delivery performance and key business performance indicators.
Manage cross-functional teams and/or third party-vendors for implementation of project/program requirements.
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
In this role you will own the yearly roadmap OP1/OP2 burndown report and insights to help business & tech make decision for the org. You will work closely with multiple product stakeholders tech partners and provide the required visibility to the SFS leadership chain. You need some technical acumen and high judgement to help leaders prioritize manage trade-offs and connect the cross domain complexities.
Key job responsibilities
Identify design develop implement and execute new and existing processes policies goals and solutions to increase adoption of fulfillment solution that enhance the overall customer experience.
Drive development efforts and manage priorities for project/program completion including operational solutions.
Create schedules identify and communicate risks to stakeholders define risk mitigation strategies and facilitate appropriate engineering solutions.
Develop system requirements to streamline and simplify tools used to manage and enhance the operational productivity accuracy and effectiveness when helping deliver performance to customers.
Evaluate effectiveness of current or future fulfillment channel performance.
Collaborate with other departments to integrate with business systems and processes.
Resolve problems concerning transportation logistics systems supply chain and fulfillment operations.
Maintain metrics reports and process documentation to monitor and analyze delivery performance and key business performance indicators.
Manage cross-functional teams and/or third party-vendors for implementation of project/program requirements.
- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- 2 years of driving process improvements experience
- Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
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