Dispatching & Administration Supervisor
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Job Location:
Monthly Salary:
Posted on:
19 days ago
Vacancies:
1 Vacancy
Job Summary
Description
Job Title: Dispatching & Admin Manager Iberia
Reports to: Service Operations Director Iberia
Role Statement
- Maintains overall customer satisfaction through directing and managing the performance of all field associates in the Area and meeting or settling related SLAs.
- It is responsible for implementing and assisting in the development of all regional operating procedures plans and programmes.
- Responsible for the efficient allocation of human and capital resources.
- Strives for operational excellence
Key Responsibilities
- Manage the activity of the dispatchers located in the country and supervise the activity of those of the Shared Services Center in Bratislava.
- Support the definition of medium- and long-term field capacity planning ensuring that the appropriate number and type of resources are allocated. Assess staffing needs on a regular basis.
- Ensure the planning of the areas workforce and the equitable distribution of workload allocations for the territory.
- Monitor KPIs of service operations (productivity overtime completion of start-ups preventive and corrective maintenance efficiency of field technicians etc...) and develop improvement plans in partnership with functional leaders.
- Ensure full discipline in the use of ERP systems and field service automation tools
- Ensure that all information from technicians and subcontractors is collected correctly for clear billing and inventory addition it follows the processing of any commercial leads coming from field activities
- Pursue local implementation of Service Model field processes (Service Delivery)
- Act as a key user in the development and introduction of new processes and tools to eliminate inefficiencies improve quality introduce new products into the service portfolio
- Ensure that cycle counts are completed on time accurately to minimize and eliminate variances and that all van inventories are up to date
- Ensure that new orders are processed in the ERP system in a timely manner
- Responsible for ensuring that all customer phone calls are handled correctly to resolve emergency cases following a proactive escalation path
- Support analysis of weekly updates on revenue projections backlog managementand timely escalate potential capacity issues or material shortages.
- Ensure liaison with the accounting department regarding billing procedures and with the service sales team for shipment to customers providing service information (internally and to customers).
Experience and attitudes
- Preferably 3 years of supervisor technical service experience.
- Disciplined and authoritarian. Stress resistant
- Ability to manage a decentralized environment.
- Organizational and Time Management Skills
- Leadership skills
- Ability to interact with all levels of the organization from entry-level to executive
- Experience with Oracle or a similar service management system
Job Requirements
- Education: Training in Business Administration/Management (knowledge or qualification in Electricity or Electronics is desirable but not mandatory)
- Excellent written and oral communication skills.
- Language skills: Local language (Spanish) - English essential
- Good knowledge of the business techniques and service-specific processes
Required Experience:
Manager
Key Skills
- Microsoft Office
- Organizational skills
- Microsoft Outlook
- Microsoft Word
- QuickBooks
- Office Experience
- Personal Assistant Experience
- Microsoft Powerpoint
- Microsoft Excel
- Filing
- Administrative Experience
- Microsoft Outlook Calendar
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
