Customer Activation Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Float
Float is on a mission to simplify finance for Canadian businesses empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform Float enables businesses to streamline financial operations and optimize cash flow so they can focus on what matters most: growth.
As one of Canadas fastest growing companies and top-rated startups in 2024 and 2023 Float is customer-obsessed passionate and entrepreneurial with a team that includes leaders from Uber Shopify Top Hat TouchBistro and Ada.
At Float everyone is an owner bringing their unique perspective to our team and product. Your voice is important and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.
Our Product
Float is Canadas complete business finance platform combining modern financial services and software to help businesses spend save and grow. Trusted by 5000 Canadian companies Float provides high-limit corporate cards automated expense management next-day bill payments high-yield accounts and fast friendly supportall built in Canada for Canada. Float is backed by world-class venture and fintech investors including Growth Equity at Goldman Sachs Alternatives and OMERS Ventures partners behind our $70 million Series B raise.
Our team is a collection of ambitious collaborative and mission-driven people from all walks of life but with one goal: helping Canadian companies not just survive but thrive. And were looking for bold innovators to help shape the future of business finance in Canada.
About the Role
Float is seeking a Customer Activation Manager (CAM) to own the most critical phase of our customer journey turning newly signed accounts into fully activated revenue-generating customers. Sitting within our Sales organization this role blends commercial impact with operational excellence: youll manage activations end-to-end drive adoption momentum and ensure customers realize tangible value fast.
Youll lead the 120-day activation window guiding customers through onboarding readiness spend migration and product adoption to ensure each account not only reaches its targeted spend penetration but also fully adopts Float as a core part of their financial operations. Youll combine sales acumen customer empathy and executional discipline to drive early value realization ensuring every customer is confident active and realizing measurable outcomes from Float.
This is a high-ownership high-visibility role at the intersection of sales and customer success. If you thrive in fast-paced environments love driving outcomes through influence and precision and want to help shape one of Floats most important growth engines we want to hear from you.
What Youll Do
Activate Customers. Unlock Revenue. Lead a portfolio of activations from handoff to go-live ensuring each customer achieves 80% onboarded spend penetration and completes a timely full implementation of the Float platform within 120 days.
Accelerate Time-to-Value. Deliver fast structured activations that drive early ROI reinforce value realization and position customers for lasting adoption and success.
Own Commercial Outcomes. Combine sales acumen with executional excellence to guide customers toward the usage behaviors and outcomes that maximize both revenue and product impact.
Execute with Precision and Pace. Manage multiple activations in parallel with urgency and clarity driving alignment across Sales Product and Risk to deliver on implementation milestones.
Solve with Ownership. Anticipate and remove blockers quickly maintaining momentum and customer confidence throughout the activation journey.
Build for Scale. Continuously improve Floats activation playbook automation and processes to deliver efficient repeatable high-impact customer activations at scale.
About You
Youll thrive as a CAM if you:
Think and Operate Like a Seller. You see activation as an extension of the sales process and connect every milestone to revenue realization.
Own the Outcome. You take full accountability for your book of business customers live spending and thriving.
Put Customers First. You care deeply about delivering value that lasts beyond go-live.
Move Fast with Intention. You bring urgency clarity and structure to every engagement.
Raise the Bar. You constantly refine your approach improve processes and elevate performance standards.
Win Together. You collaborate cross-functionally to ensure every activation sets the stage for long-term customer success.
What You Bring
35 years in implementation onboarding customer success or solutions within SaaS or fintech.
Proven experience driving commercial or consumption-based activation metrics not just process completion.
Strong technical aptitude with integrations payment workflows and APIs.
Demonstrated ability to connect product adoption to measurable business outcomes.
Excellent communication and project management skills you bring clarity influence and urgency.
Comfortable operating in fast-changing high-growth environments where priorities evolve quickly.
Nice to haves:
Bilingual (French/English)
Experience in consumption-based business models finance or payments or revenue-driven customer success.
Finance experience (either in fintech or experience in financial operations/accounting)
Why You Should Join
Work at one of Canadas fastest-growing fintech companies
Make a real impact in a high-autonomy high-growth role
Collaborate with an ambitious and supportive team
Competitive compensation equity options and benefits
Hybrid work model we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday Wednesday and Thursday
Bring your pup to our dog-friendly office
Thrive in a high-trust high-performance culture where your work truly matters
In Short
At Float youll thrive if youre bold curious and eager to make a real impact. Were building something specialand having a lot of fun along the way. If youre excited to build grow and win together wed love to meet you.
Were committed to building a workplace thats welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float just let us know! You can reach out to Vic () and well work with you to make sure you have what you need to succeed.
Required Experience:
Manager
Key Skills
- Business
- Marketing
- Key Decision Makers
- Active Directory
- Customer Service
- Performance Evaluations
- Federal Regulations
- Communications
- Account Management
- Project Management
- Minimum Data Set
- Budget management
- Powerpoint
- Direct Reports
