ITSM Change Manager

• Life Days are the Leidos way of recognising that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full-timers) you can accrue up to12 days of leave per year.
• Due to the nature of the role you must be an Australian Citizen and hold an active NV-1 or NV-2 AGSVA security clearance.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts backed by our global experience and network of partners are working to solve the worlds toughest challenges in government intelligence defence aviation border protection and health markets.

Your New Role and Responsibilities

The JCSE team supports the advanced systems atHeadquarters Joint Operations Command (HQJOC)a critical hub for multi-agency collaboration and command of Australian Defence Force operations. With 113 integrated operational spaces HQJOC relies on seamless system coordination to ensure mission success.

The ITSM Change Manager plays a pivotal role in overseeing and driving change management activities across our technical teams ensuring seamless implementation aligned with ITIL best practices and governance standards.

The role will:

• Lead and manage end-to-end change processes including initiation assessment approval and closure of changes.
• Ensure compliance with ITIL-aligned change management procedures and maintain high-quality documentation.
• Govern the Forward Schedule of Change (FSC) evaluating scheduling impacts and dependencies.
• Collaborate with release managers and project leads to align change activities with broader delivery timelines.
• Facilitate Change Advisory Board (CAB) meetings and ensure effective stakeholder communication.

What Youll Bring to Make an Impact

• Proven experience in ITSM or change management roles within ITIL frameworks.
• Strong stakeholder engagement and communication skills across technical and non-technical audiences.
• High attention to detail and a commitment to process excellence and documentation quality.
• A proactive mindset with a focus on continuous improvement and service reliability.
• ITIL V3/V4 certification preferred; additional qualifications in service management or project delivery are advantageous.

Dont worry if you dont tick all the boxes if you meet most of them we encourage you to submit your application. Were most interested in your strengths what you want to learn and how far you want to go.

Diverse Team Members Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. Its about creating a workplace where everyone can do important work feels welcome valued and respected and has equal access to opportunities to thrive. Paul Chase Chief Executive Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders culturally and linguistically diverse people people with disabilities veterans neurodiverse people and people of all genders sexualities and age groups.

Our five Advocacy Groups (Women and Allies NetworkYoung Professionals Defence & Emergency Services Action for Accessibility and Abilities and Pride) provide an opportunity for team members to connect and collaborate on shared interests and work to support and celebrate our diverse community.

Next Steps

• To apply for this role follow the links or apply via our Careers page.
• Recruitment process - 1 virtual interview and/or 1 face-to-face & background checks.
• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) certain circumstances this can place limitations on persons who hold dual nationality permanent residency or are former nationals of certain countries as per ITAR 126.1.
• We are committed to making our recruitment process accessible to all candidates. Please get in touch with our Careers team if youd like to discuss any additional support during your application or throughout the recruitment process.

At Leidos we dont want someone who fits the moldwe want someone who melts it down and builds something better. This is a role for the restless the over-caffeinated the ones who ask whats next before the dust settles on whats now.

If youre already scheming step 20 while everyone else is still debating step 2 good. Youll fit right in.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.