Software Help Desk Technician Work From Home

Makati City - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

ClinicMind is a Health IT and Revenue Cycle Management company a US-based parent company. ClinicMind offers cloud-based medical practice management software including Electronic Healthcare Records and Revenue Cycle Management Services.

We are looking for Help desk support specialists to provide technical assistance and support related to ClinicMind software. You will be responsible for answering queries and addressing system and user issues in a timely and professional manner.

RESPONSIBILITIES

Interact with Vericle customers

Train customers to use the Vericle system
Solicit client referrals and testimonials

Troubleshoot user problems

Figure out the objectives of the users actions and their obstacles
Respond to basic medical billing questions (upon completing mandatory on the job training)
Work together with our software support and account management teams to solve client problems

Build a shared Help Desk knowledge base

Create short user training videos and training presentations
Document problem solutions (upon completing mandatory on the job training)

User Training

Train users on a one on one basis regarding the use of the system
Host Webinars weekly for clients

QUALIFICATIONS

One year software product Help Desk experience preferably in client support of Electronic Healthcare Record (EHR) software and/or Medical Billing service
Patience in asking questions to understand the root cause of the problems
Empathetic to customer needs
Solid problem-solving skills
Outstanding teamwork positive Can-Do attitude
Excellent verbal and written communication in English
College degree or equivalent (College education in computer science or engineering is a plus)

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