Customer Care Representative Temp
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Job Location:
Clemmons, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview
Hayward Flow Control a division of Hayward Industries is a leading U.S. manufacturer of industrial thermoplastic valves actuation and controls instrumentation filters strainers corrosion resistant pumps bulkhead fittings and tank accessories. Hayward Flow Control products are used in water and wastewater treatment chemical processing & transfer chemical feed aquatic/animal life support systems mining and many other industrial processing systems worldwide. Haywards thermoplastic and actuation products accommodate aggressive and corrosive environments delicate ecosystems or the strictest chemical balances to keep water and life working together.
As part of our growth strategy we are looking for a dynamic individual to join our team as Inside Sales Support for our Flow Control product line in our Clemmons North Carolina location. This position is in office five days per week.
This position is responsible for providing administrative support to our customers on all Hayward Flow Control products.
Responsibilities
- Review orders for accuracy prior to placement.
- Promptly and effectively process orders samples return goods and credit requests.
- Resolve customer order inquiries regarding pricing delivery status etc.
- Provide pricing information as required. Calculations required.
- Coordinate customer requirements by working closely with the operations shipping and sales staff
- Assistance with quotations
- Other duties as assigned
Qualifications
- Excellent communication skills both verbal and written
- Strong commitment to customer service to internal and external customers.
- Excellent problem solving and conflict management skills.
- Proven ability to work in a fast-paced environment while also managing priorities.
Experience
- 3 years work experience in a Business to Business (B2B) customer-facing service team.
- Proficiency in Microsoft Office products
- Experience with Salesforce system is a plus.
- Experience negotiating resolutions finding solutions and balancing company and customer expectations.
- Bi-lingual skills (fluent in Spanish) is a plus.
Education:
- Associate degree in related discipline OR comparable CSR experience in place of degree.
Required Experience:
Contract
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
