Consultant, Business Delivery

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

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What Youll Be Doing

As part of our Enterprise Payments Transformation the Consultant Business delivery will focus on the people side of change including changes to business processes systems and support of wire modernization (EWM) program your focus will be to guide and support the organizations transition to the new payments wire messaging standard ensuring that employees are prepared trained and aligned with the changes. The role would involve managing the human side of the transformation to ISO 20022 which can affect various departments processes and systems.

At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-3 days per week on-site while other days will be remote.

How Youll Succeed

• Lead and implement change initiatives related to business processes and technologies for Enterprise Payment Transformation program. The People change Management (PCM) lead for EWM will lead and manage the organizational change efforts. The role is focused on ensuring that employees across relevant business units are prepared equipped and fully supported throughout the transition.

• Develop change strategies and plans including stakeholder impact assessment communications change readiness and end-user training. Develop and implement a comprehensive change management strategy and plan ensuring alignment with overall project objectives. Identify and assess the impact of the transition focusing on employee readiness and potential resistance points.

• Drive adoption and proficiency of changes within the Enterprise Payments Transformation team in compliance with CIBCs Change Management methodologies.

• Lead/facilitate meetings with stakeholders/user group/subject matter experts to ensure an understanding of the current processes and jointly develop a change adoption plan. Collaborate with project and people managers to understand the scope timelines and impacts of the phases in the wire modernization (EWM). Build relationships with key stakeholders across departments to foster support for the change initiative.

• Training and Communication: Design coordinate and deliver change communication to keep staff informed of project developments and timelines. Oversee the development of training programs ensuring employees have the necessary skills to operate in the new messaging environment. Facilitate workshops training sessions and knowledge-sharing activities to help teams understand the technical and business changes.

Who You Are

• You can demonstrate experience: 5 years in a PCM (People Change Management) and/or Business Analysis role. Proven experience in managing organizational change ideally with exposure to large-scale global financial institution projects particularly in payments systems or financial messaging.. Strong communication interpersonal and problem-solving skills. Ability to work effectively in a cross-functional team environment and manage multiple stakeholders. You have strong problem solving skills stakeholder management abilities and exceptional organizational skills.

• Its an asset if you to have experience in Understanding of the Swift ISO 20022 standard and its impact on financial institutions and payment operations

• You give meaning to data. You enjoy investigating complex problems and making sense of information. Youre confident in your ability to communicate detailed information in an impactful way.

• Youre digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• You act like an owner. You thrive when youre empowered to take the lead go above and beyond and deliver results.

• Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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