Customer Success Manager Italian and Spanish Market (mwd)

At Superchat were reimagining how businesses communicate with their customers. Our mission is simple: Communicating with a business should be as easy and natural as talking to a friend.

Superchat is growing rapidly and there are plenty of exciting projects ahead. Were looking for you to join our team!

Your responsibilities:

• You develop a deep technical understanding of our product and become a key point of contact for our customers throughout their entire lifecycle
• You take ownership and support our customers from onboarding onward to ensure they use Superchat successfully and solve challenges together
• You address customer needs with empathy and expertise advise them on new features and product updates and help them achieve their goals with Superchat
• You understand exactly how customers use our product collect feedback and proactively contribute to improving our software
• You collaborate on cross-functional projects that take our customer experience to the next level

About you:

• You communicate fluently and confidently in Italian Spanish and English and can answer questions precisely
• Youre a true communication talent with experience in customer interaction - ideally in a B2B or SaaS environment
• You work in a structured and independent way with strong organizational skills and a high sense of responsibility
• Youre a genuine team player who enjoys diving into complex topics
• You have strong critical thinking skills that help you analyze complex situations and make sound effective decisions quickly

Why Superchat:

• Attractive compensation package
• Annual budget for your personal development which you can use for conferences courses books or a career coach
• Choice between an Urban Sports Club/John Reed membership or a public transport/Dance subscription
• Comprehensive onboarding program plus regular coaching and feedback sessions to support your professional growth
• Inclusive start-up culture with a strong team spirit and regular team events where we share ideas and celebrate successes together

Superchat is the most comprehensive messaging-suite for small and medium-sized businesses. Using our platform businesses of all sizes can connect with customers via any channel (WhatsApp Facebook Messenger Instagram and many more) and send out payment requests collect reviews and sell products in a modern and convenient way. Led by Blossom Capital and with participation from 468 Capital Superchat raised $15.6 million in Series A total Superchat raised $18.8 million in just under a year.

At Superchat were looking for people with passion grit and integrity. Youre encouraged to apply even if your experience doesnt precisely match the job description. Your skills and passion will stand out - and set you apart - especially if your career has taken some extraordinary twists and turns. At Superchat we welcome diverse perspectives and people who think rigorously and arent afraid to challenge assumptions. Join us!

We are looking forward to your application!