VDOT Infrastructure Solutions Architect 2

Chesterfield, NH - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Requires experience creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center.

- Responds to Tier 1 & 2 support requests.

- Provides exceptional customer service.

- Communicates effectively with teammates and customers of varying levels of technical expertise.

- Responds to all break/fix requests associated with end user resources.

- Configures and deploys new/replacement desktop/laptop computer equipment and peripherals.

- Maintains up-to-date project and architecture documentation.

- Maintains up-to-date inventory and maintenance records.

- Monitors system resources for server/service anomalies.

- Resolves connection issues between users and resources.

- Maintains detailed change history of changes.

- Supports team efforts to improve cybersecurity controls and defenses.

- Supports team efforts for threat hunting and mitigation.

- Manages time and resource constraints.

The Infrastructure Solutions Architect 2 is responsible for effective provisioning installation/configuration operation and maintenance of computer hardware and software and related infrastructure. This individual ensures that system hardware operating systems software systems and related procedures adhere to Commonwealth policies standards and guidelines. Responsibilities include systems administration engineering and provisioning operations and support maintenance and research and development to ensure continual innovation. Install new / rebuild existing servers and configure hardware peripherals services settings directories storage accordance with standards and project/operational requirements. Perform daily system monitoring verifying the integrity and availability of all hardware server resources systems and key processes reviewing system and application logs and verifying completion of scheduled jobs such as backups. Perform regular security monitoring to identify any possible intrusions. Perform daily backup operations and regular file archival and purge as necessary. Create change and delete user accounts per request. Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues. Diagnose and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure / add new services as necessary. Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs. Maintain operational configuration or other procedures. Perform periodic performance reporting to support capacity planning. Perform ongoing performance tuning hardware upgrades and resource optimization as required. Configure CPU memory and disk partitions as required.

Required/Desired Skills

Skill	Required /Desired	Amount
Help Desk Support	Required	5
Customer Service	Required	5
Desktop/Laptop/Server Hardware	Required	5
Desktop/Server Applications	Required	5
General Network	Required	3
Hands-On w/Network Equip	Required	3
Virtualization	Required	3
Backup and Recovery	Required	3
Microsoft Office	Required	3
Cybersecurity	Highly desired	2
General Database	Nice to have	2
Audio-Video Support	Nice to have	2

Questions

No.	Question
Question1	Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment
Question2	Please list candidates email address.

Requires experience creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center. - Responds to Tier 1 & 2 support requests. - Provides exceptional customer service. - Communicates effectively with teamma...