Head guide & Lodge Manager Couple

Head Guide & Lodge Management Couple Luxury Reserve Eastern Cape

Kendrick Recruitment is now seeking an experienced Head Guide & Lodge Management Couple for a prestigious luxury reserve located near Grahamstown Eastern Cape. This exceptional opportunity is ideal for a passionate professional couple with a strong background in luxury lodge operations and guest experience.

Role Overview

This role requires a dynamic and well-balanced couple who thrive in a hands-on management environment. The Lodge Manager will oversee the daily operations ensuring impeccable guest service and smooth coordination across departments while the Head Guide will lead all guiding activities delivering outstanding safari experiences with a strong focus on guest safety and education.

Key Responsibilities

Lodge Manager

• Oversee the daily lodge operations ensuring a seamless and high-quality guest experience.
  

• Manage and motivate staff promoting teamwork and a positive working environment.
  

• Maintain exceptional attention to detail across all lodge areas.
  

• Oversee housekeeping maintenance and front-of-house functions.
  

• Manage budgets stock controls and administrative duties.
  

• Ensure operational excellence while upholding the lodges service standards.
  

Head Guide

• Lead and conduct both game drives and walking safaris in a professional and informative manner.
  

• Manage and mentor the guiding team maintaining high safety and service standards.
  

• Monitor vehicle maintenance and equipment care.
  

• Share in-depth knowledge of local flora fauna and conservation practices.
  

• Engage guests with enthusiasm and passion creating memorable safari experiences.
  

Candidate Requirements

• Candidates must be able to speak and understand Afrikaans fluently.
  

• Both individuals must have experience in a 5-star service environment ideally within a luxury lodge.
  

• Lodge Manager: Excellent organisational and leadership skills strong financial acumen and exceptional attention to detail.
  

• Head Guide: FGASA Level 2 or higher valid PDP and First Aid Certificate with full trails qualification (able to conduct walking safaris).
  

• A genuine passion for hospitality wildlife and guest interaction.
  

• Excellent communication and interpersonal skills.
  

• Hands-on adaptable and committed to maintaining the lodges high standards.
  

• A professional well-presented couple with a collaborative and proactive approach.
  

This is a wonderful opportunity for an accomplished couple to join a beautiful reserve that delivers 5-star service within a 4-star setting offering a rewarding work environment and the chance to be part of a passionate hospitality team.