Assistant Lodge Manament Couple

Assistant Lodge Management Couple Luxury Lodge Eastern Cape

Kendrick Recruitment is now seeking an experienced and hands-on Assistant Lodge Management Couple for a stunning luxury lodge situated near East London in the Eastern Cape. This is an exciting opportunity for a dynamic couple with strong operational experience excellent guest relations skills and a passion for delivering exceptional hospitality in a luxury safari environment.

Key Responsibilities

Guest Experience & Operations

• Ensure the highest standards of guest service and hospitality are consistently maintained.
  

• Manage and oversee daily lodge operations ensuring smooth coordination across departments.
  

• Support the General Manager in day-to-day management and decision-making.
  

• Uphold the lodges brand standards ensuring attention to detail across all guest touchpoints.
  

• Engage with guests in a warm and professional manner ensuring memorable experiences.
  

Staff Management & Training

• Supervise train and motivate lodge staff to ensure excellent service delivery.
  

• Promote teamwork accountability and a positive working environment.
  

• Assist with staff scheduling and performance management.
  

• Ensure that all staff operate in line with company policies and procedures.
  

Administration & Finance

• Assist with stock control procurement and daily financial administration.
  

• Ensure accurate record-keeping and reporting for operational departments.
  

• Support with budget monitoring and cost control initiatives.
  

Maintenance & Housekeeping

• Oversee general maintenance standards and ensure preventative maintenance schedules are followed.
  

• Ensure all guest areas and back-of-house spaces are kept in immaculate condition.
  

• Liaise with housekeeping and maintenance teams to address issues promptly.
  

Food & Beverage Oversight

• Maintain service standards across restaurant and bar operations.
  

• Support menu planning stock management and quality control.
  

• Ensure a seamless dining experience for all guests.
  

Candidate Requirements

• Previous experience in a management couple role within a luxury lodge or similar hospitality environment.
  

• Strong understanding of lodge operations including front of house housekeeping and F&B.
  

• Excellent interpersonal and communication skills.
  

• Highly organised with strong attention to detail and problem-solving ability.
  

• Confident in managing staff and guest relations under pressure.
  

• A passion for hospitality guest experience and maintaining high standards.
  

• Drivers licences essential.
  

This position offers an excellent opportunity for an enthusiastic couple who thrive in a remote hospitality-driven environment and are eager to contribute to the success of a renowned luxury lodge.