Home Care Scheduling Coordinator
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Job Location:
Manila - Philippines
Monthly Salary:
PHP 47500 - 47500
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
- Mondays to Fridays 9:00 am to 5:00 pm or 9:00 am to 6:00 pm with 1-hour break in between
- 40 hours per week
- Client timezone: Eastern Time
Position Overview
We are seeking a detail-oriented and compassionate Virtual Care Coordinator to remotely oversee client care plans facilitate caregiver assignments and act as a liaison between clients families and care teams. The ideal candidate will ensure high-quality home care services that promote client dignity independence and wellness all while maintaining compliance with U.S. home care regulations.
Key Responsibilities
Client Management (Virtual)
Conduct remote client intake assessments via phone or video developing personalized care plans in collaboration with families and care staff.
Monitor client satisfaction and address evolving care needs adjusting service plans as necessary.
Maintain regular virtual check-ins with clients and families to ensure services meet expectations.
Scheduling and Staffing
Use scheduling platforms (e.g. HHAeXchange) to coordinate caregiver visits and assignments.
Respond promptly to schedule changes call-outs and emergencies to ensure consistent service coverage.
Collaborate with HR and operations teams to assign qualified caregivers based on availability location and client requirements.
Compliance and Documentation
Maintain electronic records and documentation in line with HIPAA and relevant home care regulations.
Utilize Electronic Visit Verification (EVV) tools to monitor service delivery.
Ensure all service plans and documentation are up-to-date accurate and securely stored.
Communication and Collaboration
Serve as the remote point of contact for clients families caregivers and internal teams.
Escalate concerns compliance issues or incidents to appropriate internal departments.
Participate in virtual team meetings via Google Meet Chat or similar platforms.
Quality Assurance
Review and evaluate the quality and effectiveness of virtual and in-home care services.
Follow up on client feedback resolve concerns efficiently and document all outcomes.
Support periodic service audits and performance reviews to maintain high operational standards.
Qualifications
Bachelors degree in Healthcare Social Work Human Services or a related field (preferred).
Minimum 2 years of experience in care coordination home care or healthcare administration.
Proficiency with scheduling and client management platforms (e.g. HHAeXchange Basecamp Promise Portal).
Strong understanding of U.S. home care compliance standards (Chapter 611 or equivalent).
Excellent written and verbal communication skills.
Ability to manage multiple priorities independently in a remote setting.
Stable internet connection and a quiet professional home workspace.
Core Competencies
Compassion: Build rapport with clients and families with empathy and professionalism.
Integrity: Uphold confidentiality and act with ethical responsibility.
Excellence: Maintain accuracy and a commitment to high-quality service.
Collaboration: Work effectively with remote teams caregivers and clients.
Working Conditions
Schedule: MondayFriday 9:00 AM 5:00 PM (U.S. hours)
Availability: May require on-call coverage for urgent client needs.
Optional: Occasional travel within service areas for essential in-person assessments (if needed).
Why Join Us
This is a great opportunity to be part of a mission-driven organization focused on compassionate person-centered care. As a Virtual Care Coordinator youll play an essential role in supporting clients and families while collaborating with a dynamic remote team in a fast-paced meaningful environment.
Required Skills:
Strong organizational and coordination skills with attention to detail Excellent communication abilities and professional phone manner Experience in service coordination healthcare operations or similar client-facing role preferred Ability to manage multiple clients and priorities simultaneously Comfortable working with older adults and understanding their unique needs Bonus if you have experience in home care healthcare coordination or senior services It helps if youre familiar with scheduling software and basic CRM systems Why Join This Team Make a direct impact on the lives of older adults maintaining their independence Join a growing company with opportunities for professional development Work remotely with a supportive mission-driven team Collaborate closely with a small team where your contributions are valued Gain experience in the expanding home care industry Flexible understanding work environment
Company Industry
Architecture and Planning / Interior Design
Key Skills
- Senior Care
- Developmental Disabilities Experience
- Behavior Management
- Computer Skills
- Caregiving
- Home Care
- Copywriting
- Child Protective Services
- Medication Administration
- Social Work
- Writing Skills
- Addiction Counseling
