Client Success Partner (Open to Expat) | PH | Ortigas

Pasig - Philippines

Monthly Salary: PHP 50000 - 70000

Experience Required: 3years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Set-up and Location: ONSITE - Ortigas Pasig

Work Schedule: 6:00 AM - 3:00 PM Philippine Time

Employment Type: Full-time

Ready to do work that actually excites you

As a Client Success Partner you will serve as the main point of contact for assigned clientsoverseeing their journey from onboarding through daily operations and ongoing account management. Your role is to ensure a smooth engaging client experience proactively address needs and build lasting relationships. You will work closely with internal departments to deliver exceptional service drive client satisfaction and support growth opportunities.

What Youll Do

Youll be the kind of person who:

Client Journey Ownership: Manage the full client lifecyclefrom initial onboarding to daily operations and long-term success.
Onboarding Coordination: Lead onboarding efforts including client orientation staff induction and coordination across Recruitment IT HR and Operations.
Client Engagement: Conduct regular check-ins gather feedback and facilitate performance reviews to strengthen client relationships.
Issue Management: Proactively handle concerns and escalations ensuring quick resolution and client satisfaction.
Cross-Functional Collaboration: Align with internal teams to ensure client requirements and service delivery expectations are met.
Documentation & Reporting: Maintain accurate CRM records onboarding progress performance metrics and client communications.
Retention & Growth: Drive client retention through excellent service and identify opportunities for upselling or expanding services.
Continuous Improvement: Collect and analyze client feedback to optimize internal processes and improve service delivery.

Requirements

What You Bring
Were looking for someone with:

Minimum of 3 years experience in client success onboarding or account management (BPO/offshoring or global support experience preferred).
Excellent communication interpersonal and relationship-building skills.
Strong multitasking and project coordination capabilities.
Proven ability to manage client expectations and resolve issues professionally.
Familiarity with CRM tools such as Zoho HubSpot or similar platforms.
Bachelors degree in Business Communications or related field (preferred).
Experience supporting clients in the AU market is a strong advantage.

Key Competencies

Client-Centric Mindset: Committed to delivering value and anticipating client needs.
Project Management: Skilled in coordinating people processes and timelines effectively.
Communication: Clear and professional in both written and verbal interactions.
Adaptability: Comfortable working in a fast-paced evolving environment.
Collaboration: Team player who works well with cross-functional partners.

Benefits

Why Youll Love Working Here

HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
Employee Engagement Activities: Year-End Party Family Day Team Building and more!

Lets Talk

If youre thinking this sounds like meit probably is. Click apply. We cant wait to meet you.

Required Skills:

Set-up and Location: ONSITE - Ortigas Pasig Work Schedule: 5:30 AM - 2:30 PM Philippine Time Employment Type: Full-time What You Bring Were looking for someone with: 5 years experience as an Executive Assistant Project Manager or similar role supporting C-level executives Strong background in project management preferably with Zoho Projects or similar platforms Proven ability to manage high-volume diaries and inboxes with precision Assertive confident communicator with excellent English skills - both written and verbal Strong risk-awareness and problem-solving capabilities Highly organized detail-oriented and proactive in anticipating needs Experience in B2B or offshore staffing environments is a plus

Set-up and Location: ONSITE - Ortigas Pasig Work Schedule: 6:00 AM - 3:00 PM Philippine TimeEmployment Type: Full-timeReady to do work that actually excites youAs a Client Success Partner you will serve as the main point of contact for assigned clientsoverseeing their journey from onboarding through...