Executive Housekeeper

Vlorë - Albania

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Executive Housekeeper

Department: Housekeeping Department
Reports To: General Manager
Location: Green Coast Hotel MGallery Collection Palasë Albania

Job Summary

The Executive Housekeeper is responsible for overseeing all aspects of the Housekeeping Department ensuring the highest levels of cleanliness luxury presentation and guest satisfaction throughout the hotel. This position requires exceptional leadership organizational and quality-control skills to uphold the standards of a 5-star MGallery property. The Executive Housekeeper plays a key role in creating a warm elegant and memorable experience that reflects the hotels story and brand values.

Key Responsibilities

Operational Excellence

Direct and supervise all housekeeping operations including guest rooms public areas back-of-house areas and laundry services.
Ensure all areas of the hotel meet the highest standards of cleanliness maintenance and luxury presentation in line with MGallery brand standards.
Develop implement and monitor housekeeping policies procedures and quality standards.
Conduct regular inspections of rooms and public areas to ensure consistency and excellence.
Manage and optimize daily room allocations cleaning schedules and turndown service operations.

Leadership & Team Management

Lead train and motivate the housekeeping and laundry teams to achieve excellence in performance and guest satisfaction.
Plan and organize staffing levels according to business needs events and seasonal occupancy.
Foster a culture of teamwork professionalism and pride in maintaining a luxury environment.
Conduct regular team briefings performance reviews and continuous training sessions to enhance skills and service quality.

Financial & Resource Management

Prepare and manage departmental budgets forecasts and cost controls (labor supplies linen amenities etc.).
Monitor and control inventory levels of linen cleaning supplies and guest amenities ensuring cost efficiency without compromising quality.
Work closely with the Purchasing and Finance departments to ensure proper procurement and stock management.

Guest Experience & Quality Assurance

Maintain strong communication with Front Office Maintenance and Guest Relations teams to ensure seamless service and timely response to guest requests.
Anticipate guest needs and preferences to deliver personalized service and memorable touches.
Handle guest feedback professionally and promptly implementing corrective actions where necessary.
Uphold and promote MGallerys Stories That Stay philosophy through attention to detail and the creation of refined guest experiences.

Health Safety & Sustainability

Ensure compliance with all health safety hygiene and environmental regulations.
Train staff in proper handling of cleaning agents and equipment to maintain a safe working environment.
Support the hotels sustainability initiatives implementing eco-friendly cleaning practices and waste management procedures aligned with the Green Coast Hotels environmental commitment.

Requirements

Qualifications & Experience

Bachelors degree or diploma in Hospitality Management or a related field.
Minimum 5 years of experience in a senior housekeeping leadership role in a 5-star luxury hotel or resort environment.
Proven expertise in managing large-scale housekeeping operations and luxury standards.
Strong leadership organizational and communication skills.
Excellent command of English (required); Albanian and/or additional languages are advantageous.
Proficiency in Opera PMS Hubos and Accor systems (advantageous).

Personal Attributes

Impeccable attention to detail and commitment to excellence.
Inspirational leader with a hands-on approach and a passion for training and development.
Guest-oriented with a refined sense of service and discretion.
Culturally aware professional and adaptable in a multicultural environment.
Strong integrity resilience and ability to work under pressure

Benefits

What We Offer

Competitive compensation and benefits package.
Opportunities for career advancement within the Accor global network.
A supportive and inspiring work environment in one of Albanias most beautiful coastal destinations.
Access to world-class training programs through the Accor Academy.

Method of Application:

All those interested can apply using one of the following methods:

Directly through Zoho Recruit
By sending their CV to

Application deadline: 27/11/2025

* All applications will be treated with strict confidentiality according to the law No. 9887 set by the Albanian Parliament for the "Protection of Personal Data".

Join Green Coast Hotel MGallery Collection where every detail tells a story and every stay becomes a timeless memory.

Job Title: Executive HousekeeperDepartment: Housekeeping Department Reports To: General Manager Location: Green Coast Hotel MGallery Collection Palasë AlbaniaJob SummaryThe Executive Housekeeper is responsible for overseeing all aspects of the Housekeeping Department ensuring the highest levels of c...