Customer Support Associate
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Job Summary
This is a remote position.
Job Title: Customer Support Associate
About the Role:
As a Customer Support Associate at Laka Group SRL you will play a crucial role in ensuring our clients receive exceptional service and support. You will be the first point of contact for addressing customer inquiries resolving issues and providing assistance to maintain customer satisfaction.
Responsibilities:
- Respond to customer inquiries via phone email and chat in a timely and professional manner
- Identify and assess customer needs to achieve satisfaction
- Resolve customer complaints issues and escalations with patience and empathy
- Provide product information and guidance to customers
- Collaborate with internal teams to address customer concerns effectively
Requirements:
- Excellent communication and interpersonal skills
- Proven customer support experience or relevant role
- Ability to multitask prioritize and manage time effectively
- Proficiency in CRM software and Microsoft Office Suite
- High school diploma or equivalent; degree in Business Administration or related field is a plus
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Friendly and collaborative work environment
- Employee discounts on company products
Requirements
Benefits
Required Skills:
Excellent communication and interpersonal skills Proven customer support experience or relevant role Ability to multitask prioritize and manage time effectively Proficiency in CRM software and Microsoft Office Suite High school diploma or equivalent; degree in Business Administration or related field is a plus
Required Education:
High school diploma or equivalent Certification in data entry or related field is a plus Knowledge of data confidentiality principles
Company Industry
IT Services and IT Consulting
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
