Technical Account Manager

About Us

Nu is one of the largest digital financial platforms in the world with more than 122 million customers across Brazil Mexico and Colombia. Guided by our mission to fight complexity and empower people we are redefining financial services in Latin America and this is still just the beginning of the purple future were building.

Listed on the New York Stock Exchange (NYSE: NU) we combine proprietary technology data intelligence and an efficient operating model to deliver financial products that are simple accessible and human.

Our impact has been recognized by global rankings such as Time 100 Companies Fast Companys Most Innovative Companies and Forbes Worlds Best Bank. Visit our institutional pagehttps:// the role

The Technical Account Management (TAM) team part of the B2B organization focuses on enabling merchants to reach their full potential through strategic relationship management and dedicated technical support.

As a Technical Account Manager you will be the technical partner for our corporate clients focusing on technical optimization and support throughout their lifecycle post-integration. Your role is crucial for ensuring a smooth partnership driving feature adoption providing timely technical support and proactively identifying and solving technical inconsistencies.

You will work closely with Account Managers and other cross-functional teams leveraging your technical expertise to maximize the accounts potential and contribute to achieving Joint Business Plan (JBP) and OKR goals.

Youll be responsible for

• Provide continuous post-integration support and act as the technical thought partner to the client.
• Drive new feature development alongside the merchant (e.g. enable payment conditions).
• Ensure timely technical support for general subjects and crashes.
• Proactively identify technical inconsistencies/instabilities.
• Manage technical inquiries for assigned merchants (carteira) including:
• Issues related to API (Assuntos relacionados a API).
• Status of inconsistent orders/refunds (Status do pedido/estorno inconsistente).
• Performance and conversion issues (Problemas com performance/conversão).
• General technical matters (Assuntos técnicos no geral).
• Interface with Engineering Operations (eng. ops) for complex escalations.
• Notify merchants about pre-scheduled maintenance.
• Provide technical support on investigation regarding API performance.
• Offer technical support on UX upgrade and new features implementation.
• Help achieve the goals set in the JBPs and OKRs

We are looking for a person who has

• Bachelors degree or equivalent practical experience - engineering computer science degrees preferred
• Experience in a customer-facing technical role such as Technical Account Management Sales Engineering or Solutions Architecture.
• Previous experience in API integration projects and/or providing technical consultancy on integration with REST APIs.
• Strong organizational and planning skills with the ability to manage several activities simultaneously.
• Proven ability to manage technical projects and complex cross-functional initiatives.
• Ability to communicate in English to solve issues (medium-advanced level).
• Additional experience in payment methods or payment method integrations would be a plus.
• Additional experience with Observability Tools (e.g. Grafana and Elasticsearch) and Data Analytics Tools (e.g. Databricks and BigQuery) would be a plus

Our Benefits

• Chance of earning equity at Nubank
• Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
• Public Transportation Commuting Benefit (Vale-Transporte)
• NuCare Psychological Financial and Legal Assistance Program
• Life Insurance
• Medical Plan
• Dental Plan
• NuLanguage Language Course Program
• Nucleo - Our learning platform of courses
• Extended Parental Leave
• Daycare Allowance
• Parental Consultancy
• Work-from-home Allowance
• Gym Partnerships
• 30 days of paid vacation

Work Model for this Role

Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week on strategic days designed to maximize team connection and collaboration. For more details visit Experience:

Manager