Jr. IT Helpdesk
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Job Location:
Kokomo, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
14 days ago
Vacancies:
1 Vacancy
Job Summary
- Serving as initial point of contact for internal applications hardware mobile and remote technology in a manufacturing environment
- Logging categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
- Following up on any outstanding issues with customers regarding status and closure of incidents/requests
- Troubleshooting and resolve hardware software and network problems
- Document procedures FAQs and inventory of assets
- Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.
- Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
- Provide extraordinary IT support to customers at the C-level and ensure high level of customer satisfaction
- Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities
- Company Security program administrator
- Company VPN administrator
- Company IT policy and application form creation
- VIP support Business travelers support
- IT server room cleanup and follow up all kind of issue in IT room
- Network issue checkup and cooperation with Network team
- File server issue checkup and cooperation with Server team
- PC and laptop repair and software issue solving skill
- Security application management
- Windows and printer issue solving skill
- Server and Network basic knowledge
Qualifications :
- Strong working knowledge of core applications including Windows 7/10/11 Microsoft Office Imaging Software SCCM and Active Directory
- Excellent problem-solving communication and interpersonal skills
- Ability to prioritize and organize work to meet defined SLAs
- Android mobile in corporation experience is a plus
- Strong understanding of server or network basic skills
- Bachelors degree preferred with at least 1 years of Corporate Tech Support experience
- Must be willing to travel up to 10% of time
- Sometime need to work at night and Saturday and Sunday if it is required
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Contract
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
