Patient Care Coordinator-Woodbury, NY

Hearing and Tinnitus Center part of AudioNova
Location: Woodbury NY
113 Crossways Park Dr. Suite 101
Woodbury NY 11797

Pay: $21.00$23.00 per hour Sales Incentive Program
Clinic Hours: MondayFriday 8:30 AM5:00 PM
No nights or weekends!

What We Offer

• Medical Dental and Vision coverage
• 401(k) with company match
• FREE hearing aids for employees and discounts for qualified family members
• Paid Time Off (PTO) and paid holidays
• 1 floating holiday per year
• LegalShield and Identity Theft Protection
• A supportive patient-centered team environment

Application Process Important

Please be sure to click Take Assessment during the application process to complete your HireVue Digital Interview.

• The assessment link will be sent to your email and phone
• Applications cannot be considered without completing this step

This is your opportunity to shine move your application forward quickly and get an inside look at the Hearing Care Coordinator role and what makes AudioNova a great place to grow belong and make a meaningful impact.

About the Role

The Hearing Care Coordinator (HCC) plays a vital role in delivering an exceptional patient experience. Working closely with our Hearing Care Professionals and clinical staff the HCC ensures smooth day-to-day clinic operations while providing outstanding service to patients and referring physicians. This role blends patient care administrative support and light sales responsibilities in a fast-paced healthcare setting.

What Youll Do

As a Hearing Care Coordinator you will:

• Greet patients with a friendly professional and welcoming attitude
• Schedule confirm and manage patient appointments
• Place outbound calls to current and former patients to schedule follow-up hearing tests consultations and weekly evaluations
• Collect patient intake forms and maintain accurate patient records and notes
• Verify insurance benefits complete benefit checks and obtain authorizations
• Provide first-level patient support answer questions check patients in/out and collect/process payments
• Assist with hearing aid repairs under the supervision of a licensed Hearing Care Professional
• Process patient orders receive shipments verify pickups and enter information into the system
• Maintain inventory order supplies and monitor stock levels
• Prepare bank deposits and submit daily financial reports
• Maintain cleanliness of the clinic equipment and instruments
• Submit equipment and facility requests as needed
• Assist with planning and logistics for at least one community outreach event per month
• Perform general office and administrative duties as needed

Education

• High School Diploma or equivalent (required)
• Associates degree (preferred)

Experience & Knowledge

• 2 years of experience in a healthcare environment (preferred)
• Previous customer service experience (required)
• Prior experience or knowledge of hearing aids is a plus

Skills & Abilities

• Professional verbal and written communication skills
• Strong relationship-building skills with patients physicians and clinical staff
• Proficiency in Microsoft Office and Outlook
• Knowledge of HIPAA regulations
• Experience with EMR/EHR systems (preferred)