IT Operations Support Admin III – Department of Technology – (1093)

The IT Operations Support Administrator III is a key player in driving technology success across the Department of Technology (DT) and participating CCSF departments. As the first point of contact for tech support this role uses ServiceNow to triage resolve and coordinate incidents and service requestskeeping users connected and systems running smoothly.

As part of DTs Endpoint Services team this position leads onboarding efforts for new CCSF departments and helps plan assist and manage new technical projects that bring innovation to life. The administrator deploys hardware and software establishes secure network access and ensures endpoint compliance while collaborating closely with IT partners project managers and security teams. They also provide hands-on user training develop clear documentation and champion a seamless transition into DTs technology environment.

This is a high-impact role for a problem-solver who thrives on collaboration innovation and making technology work for people.

Essential duties include but are not limited to the following:

• Conduct in-depth evaluations of IT requirements for each Tier-1 department; identify potential risks and develop mitigation strategies.
• Create a detailed onboarding roadmap tailored to each departments needs.
• Procure configure and deploy necessary hardware and software.
• Establish secure network access and ensure compliance with endpoint security compliance.
• Address immediate IT challenges impacting operations.
• Provide foundational training to department personnel on new tools and processes.
• Leads or assists with IT infrastructure and endpoint management projects to ensure reliable secure and efficient technology operations.
• Collaborates with other IT teams and departments to coordinate technical project tasks timelines and deliverables.
• Prepares reports and maintains records of project progress configurations and system changes to support compliance and audit requirements.
• Tests and validates new hardware software and configurations as part of technology rollout projects.
• Experience with Microsoft Intune for device provisioning configuration and compliance across multiple platforms (Windows iOS Android macOS) and assist administering application deployment patch management and endpoint security controls.

Appointment Type: Permanent Exempt (PEX) Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is up to thirty-six (36) months and will not result in an eligible list or permanent civil service hiring. Project-based positions cannot be ongoing or exceed 36 months.

Work Location: Incumbent will conduct the majority of work at the Department of Technology (1 S Van Ness Ave San Francisco CA 94103).  However there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.

Nature of Work: This is a hybrid role requiring on-site work at our San Francisco office as needed. Occasional travel within San Francisco may be required.

Qualifications :

Education: Requires an associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units i.e. at least six-ty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field. AND

Experience: Three (3) years of experience performing analysis installation and technical support in a network environment.

Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field. OR

Completion of a one (1) year State (DAS) Information Technology apprenticeship program equivalent to the City and County of San Franciscos 1090 IT Operations Support Training Program may substitute for the required education.

Desirable Qualifications

• Strong problem-solving and analytical skills. Able to troubleshoot and resolve hardware and software problems effectively.
• Experience collaborating with cross-functional IT teams (such as network security and application support) to troubleshoot and resolve complex technical issues.
• Ability to document detailed and accurate ticket notes maintain and update knowledge base articles and create or revise process documentation.
• Strong time management and prioritization skills with the ability to efficiently handle multiple tickets and service requests in a fast-paced environment.
• One (1) year of experience with Window Server Administration.
• Working knowledge of networking essentials.
• Working knowledge and experience with Microsoft O365.
• Working knowledge and experience with Active Directory.
• Possession of a Valid California Drivers License.                                                                       

Certifications and Expertise:

• Intune
• SCCM
• Azure
• Tanium
• CrowdStrike
• Active Directory
• JAMF
• ITIL certified
• MAC certification
• ServiceNow
• Ticketing System

Compensation: $50.85 - $63.05 (hourly)/ $105768.00 to 131144.00 (annually)

Additional Information :

Selection Procedures 

The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates job-related knowledge skills and abilities. Depending on the number of applicants the Department may establish and implement additional screening mechanisms to evaluate candidate qualifications. This typically includes an oral interview and/or a written or performance exercise.  

If this becomes necessary only those applicants whose qualifications most closely meet the  Department needs will be invited to continue in the selection process. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process. 

To find Departments which use this classification please see:  Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply:   
Applications for City and County of San Francisco jobs are only accepted through an online process. Visithttps:// begin the application process.  

1. Select the Apply Now button and follow instructions on the screen  

Applicants are encouraged to apply immediately as this recruitment may close at any time but not before Wednesday November 11 2025.

1. Your application MUST include a resume.  To upload please attach using the additional attachments function.
   1. Complete the Supplemental Questionnaire:  may contact Elbi Magana via email at  with questions regarding this opportunity.
   2. Late or incomplete submissions will not be considered. Mailed hand-delivered or faxed documents/applications will not be accepted.

For best practices on the application process please visit Apply for Jobs in the City and County of San Francisco Best Practices Guide. Applicants may be contacted by email about this announcement and therefore it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking applicants should set up their email to accept CCSF mail from the following addresses @ @ @ @ @ @ @ @ @ @ @ @ @ @ and @).  

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their to receive this email means that the online application was not submitted or received.  

All your information will be kept confidential according to EEO guidelines.  

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work :

No

Employment Type :

Full-time