Specialist 1, Human Resources

The HR Operations Specialist serves as the first point of contact for general HR inquiries and provides transactional and administrative support across multiple HR processes. This role ensures accurate and timely execution of HR services supports compliance and contributes to process improvements and knowledge management initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Employee Support & Inquiry Management

• Act as the first point of contact for general HR questions via multiple channels (email chat phone ticketing system).
• Manage HR inquiries and cases ensuring timely resolution and escalation when necessary.
• Provide employment verification and certification services.

HR Process Support

• Support HR Centers of Excellence (COE) programs and initiatives.
• Assist with onboarding activities including documentation and system updates.
• Facilitate contract renewals and probation management processes.
• Coordinate offboarding activities and Reduction in Force (RIF) support.

Data & File Management

• Maintain accurate employee files in compliance with company and legal standards.
• Review Workday transactions for accuracy and completeness.
• Generate standard HR reports and respond to data requests.
• Provide audit support for internal and external reviews.

Benefits & Absence Administration

• Administer company benefits programs and government-mandated benefits.
• Manage employee absences and leave requests in HR systems.

Payroll & Time Administration

• Support timekeeping processes and resolve time-related issues.
• Assist with pre-payroll validation and HR systems troubleshooting.

Knowledge & Process Improvement

• Identify knowledge gaps and create knowledge articles for HR processes.
• Conduct root cause analysis and implement corrective and preventive actions.
• Drive process improvements and participate in business reviews and Tier 2 & 3 interlocks.

Key Competencies

• Customer Service Orientation
• Data Accuracy and Compliance
• Process Improvement Mindset
• Collaboration and Teamwork

Performance Metrics

• Inquiry resolution time and accuracy
• Compliance with HR policies and audit requirements
• Quality of data management and reporting
• Contribution to process improvement initiatives

Qualifications :

REQUIRED:

• Bachelors degree in Human Resources Business Administration or related field with 2 years of experience in HR operations or shared services.

PREFERRED:

• Proficiency in HR systems (Workday preferred) and MS Office applications.

SKILLS:

• Strong organizational and communication skills with attention to detail and ability to manage multiple priorities.
• Excellent problem-solving skills and customer service orientation.

Additional Information :

#LI-JS2

Western Digital thrives on the power and potential of diversity. As a global company we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees our company our customers and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at  to advise us of your accommodation your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Notice To Candidates: Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests please report it immediately to Western Digital Ethics Helpline or email .

Remote Work :

No

Employment Type :

Full-time