Hostess
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Resposibility:
- Answer telephone call according to companys standards.
- Take and record restaurant reservations/cancellations in accordance with departmental standards
- To reconfirm reservation through telephone or email on daily basic.
- Check email in-box and reply all enquiries within 24 hours through telephone or email.
- Perform the task of order taking and maximize sales opportunities through knowledge of product and suggestions.
- Ensure that orders are taken clearly and accurately so that the cashier and kitchen ambassadors can fulfil their duties effectively.
- Assist in supervising the team in providing quality and cousu main service to the guests.
- Check the table arrangement and seating prior to start of operation hour on each meal period.
- Pay regular attention to guests to ensure that their requests are attended to and exceed their expectation.
- Assist in seating guests.
- Serve food and beverage to guests in the restaurant/banquet area.
- Assist with the set up
- Participate in the daily briefings of the department as well as monthly meetings to discuss the various aspects of service.
- Take orders promote the restaurants specialties and serve in accordance to the established standards.
- Ensure that the working areas are well maintained.
- Be helpful towards guests that need assistance.
- Clear soiled dishes from the tables to the stewarding area.
- Clean and prepare tables for inflow of guests.
- Assure guests that their complaints or feedback will be dealt with and report to manager with regards to any feedback given.
- Deliver orders promptly to the kitchen production area.
- Keep tables and service areas clean and tidy as per procedure manual.
- Maintain hygienic food service techniques during service.
- Take responsibility for your designated section and station.
- Perform all tasks to Sofitel Brand standards
- Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
Qualifications :
Job Requirement:
- Projects professional image at all times through personal presentation/ interpersonal skills.
- Understanding of luxury guest expectations and a desire to exceed these expectations.
- Initiates contacts and establishes rapport easily.
- Organises time and work efficiently.
- Excellent verbal and written communication skills
- Has the ability and willingness to undertake further development
- Willingness to work weekends and public holidays as part of the job role.
- Has the aptitude and willingness to undertake further development with Sofitel.
- Hold a Food Hygiene certificate.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- OpenTable
- Food Service
- Customer Service
- Hospitality Experience
- Basic Math
- Guest Relations Experience
- Host/Hostess Experience
- Guest Services
- Cash Handling
- Phone Etiquette
- Writing Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
