Guest Services Agent
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
28-10-2025
Vacancies:
1 Vacancy
Job Summary
Pullman Auckland is looking for a talented and passionate Guest Services Agent wishing to expand their knowledge in a 5-star hotel environment.
As a Guest Services Agent your primary responsibilities will include:
- Welcome guests from all corners of the world to our beautiful hotel growing relationships with new and regular guests.
- Ensure accuracy and professionalism with information and payments during arrivals and departures.
- Work closely with a fantastic team fostering positive relationships with other Pullman Auckland departments including Housekeeping and Reservations.
Qualifications :
Qualifications
Whilst talent and attitude are our primary requirements you also have:
- Experience in a busy hotel environment
- Proven reception exposure and experience is an advantage
- Exceptional attention to detail and a nature that successfully connects with all guests
- The right to work in New Zealand
- Full NZ Drivers license and Opera Cloud knowledge is an advantage but not necessary.
- Be able to work a rotating roster across 7-days including weekends and public holidays
Additional Information :
Why join Pullman Auckland
Our People Culture
We are who we serve
We hire for personality train for skill.
A personality that reflects our brand character and embodies the progressive inclusive optimistic
and multi-hyphen spirit of our muse.
- We seek opportunities
- We connect with meaning
- We make a positive impact
We also believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:
- Your loyalty card entitles you to discounted Hotel stays food and beverage rates and Spa treatments worldwide
- Daily staff meals provided
- Ongoing reward and recognition incentives
- Opportunities for further development and worldwide career progression within Accor
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
