Network Engineer Training Manager

Role Overview

As a Network Engineer/Digital Education Manager you will combine deep technical expertise with instructional design skills to deliver high-impact training across global commercial teams. You will serve as the subject matter expert for Intuitives Digital solutions developing curricula that enable services and support teams to confidently implement troubleshoot and communicate the value of our digital products.

This role bridges technology education and customer success ensuring teams worldwide can deliver consistent high-quality training experiences.

Primary Function of the Position

Training Development & Delivery

• Design develop and maintain a global training curriculum that standardizes technical competencies across commercial roles.
• Deliver training through in-person virtual and Train-the-Trainer formats covering network data security design and product-specific workflows.
• Develop onboarding and continuous learning programs for digital solution deployments minimizing escalation and accelerating adoption.
• Manage multiple complex projects and priorities through organization and detail orientation. 
• Measure and track training effectiveness and strive for continuous improvement that drives learner proficiency

Technical Expertise & Support

• Act as a functional expert for Digital Technical Support Tier 1 2.
• Build and maintain training on networked solution configurations upgrades and enhancements.
• Excellent analysis troubleshooting and debugging skills in particular TCP/IP and 802.11 networking protocols.
• Serve as a subject matter expert for technical specifications and requirements for digital solutions while maintaining up-to-date knowledge of our products services policies and procedures.
• Establish regular collaboration with internal product development and product management teams to stay updated on our evolving digital infrastructure including software upgrades and product enhancements.
• In-depth knowledge of core IT technologies and processes including network systems operating systems databases access controls change control processes application and system development IT operations incident response monitoring and asset management.
• Troubleshoot and teach resolution methods for complex connectivity issues access problems and software application challenges.
• Maintain proficiency in Intuitive business applications (Astra SFDC Artemis etc.).
• Build training to new configurations upgrades and enhancements across all networked solutions.
• Create meaningful training content for deployment across all Commercial Teams with focused support for the Services organization including Digital Technical Support Field Service Customer Service and Technical Support.

Cross-Functional Collaboration

• Partner with Digital Product Owners Engineers and Support teams to ensure training aligns with product requirements and updates.
• Collaborate with Sales Service Cybersecurity and Customer-facing teams to identify and address training needs.
• Liaise with product development and management on new product introductions upgrades and enhancements.
• Establish regular collaboration with internal product development and product management teams to stay updated on our evolving digital infrastructure including software upgrades and product enhancements.
• Liaise with local and corporate teams on new product introductions upgrades and other activities in support of digital solutions serving as a technical subject matter expert.

Qualifications :

Skills & Experience

• Experience in an educational role is preferred. If you lack education/training experience you must be curious and eager to learn this skill as youll be required to take an introductory instructional design course.
• Strong foundation in network engineering including TCP/IP HTTPS VLANs VPN firewalls NAT/PAT routing and cybersecurity best practices.
• Advanced knowledge of IT systems: servers databases storage operating systems HL7/DICOM interfaces and cloud services.
• Proven ability to analyze troubleshoot and resolve complex technical issues.
• Experience building and presenting architecture diagrams technical documentation and RFI/RFP responses.
• Familiarity with hospital IT processes healthcare technology trends and industry regulations.
• Excellent communication skills able to present technical concepts to audiences ranging from service engineers to CTO/CIO-level stakeholders.
• Self-motivated collaborative and solutions oriented.

Education & Certifications

• Bachelors degree in computer science Engineering or related discipline; or 8 years equivalent technical experience (preferably in medical device or healthcare IT).
• Professional certifications preferred: MCSE CCNA CWNA CWSP CompTIA Network/Security.

Preferred Qualifications

• Experience in an educational/training role (or strong willingness to learn instructional design; introductory training provided).
• Experience managing complex projects end-to-end.
• Familiarity with hospital IT environments and regulated medical settings.
• Experience with complaint handling and compliance requirements.
• Knowledge of network security infrastructure vulnerabilities and mitigation strategies.

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target base compensation ranges are listed.

Remote Work :

No

Employment Type :

Full-time