Storage & Backup Service manager

Lets introduce ourselves

At Volvo Cars we are making bold digital visions come true. We aim to be the leader in the automotive world by creating a digital ecosystem built around making our customers lives less complicated. What we all have in common at Volvo Cars is our passion for protecting lives our endless curiosity and our dedication to create a new future for the automotive industry. Our human centric focus is what separates us from all other car companies.

What youll do

Join our Digital Platform organization to lead one of Volvo Cars businesscritical platform services: Backup & Storage across onpremises data centers and public cloud.

Youll be accountable for outcomes from outsourced/managed services driving reliability resilience and value at scale together with strategic suppliers. The scope includes enterprise backup and recovery file and block storage capacity planning cost steering and continuous improvement of the service roadmap. This role partners closely with Platform Core teams Security Compliance and Product organizations to ensure observability recovery readiness (RPO/RTO) and auditability are built into the service and reflected in supplier deliverables.

• Backup & Recovery: Steer our strategic Rubrik Security Cloud adoption across on-premises and Azure workloads; monitor progress of legacy decommissioning and ensure restore reliability at scale. Switch focus from backup to enable restore and resilience for cybersecurity threats.
• File Block & Object Storage: Oversee Dell-based file block and object storage solutions on-premises (such as Dell PowerScale PowerStore and ECS) supporting enterprise workloads and ensuring robust capacity performance data protection and lifecycle management. For cloud environments manage NetApp-based storage platforms (e.g. NetApp Cloud Volumes) to deliver seamless integration scalability and operational transparency across all storage types.

Main responsibilities

• Service Ownership & Strategy
• Own the service vision and roadmap for Backup & Storage aligning with Digital Platform strategy and enterprise capability goals; translate strategy into measurable objectives and vendor requirements.
• Use performance data incident learnings and stakeholder feedback to continuously evolve the service (targeting improved stability faster restore times and better user experience).
• Governance & Vendor Accountability
• Lead the governance framework for outsourced/managed services: contractual followup QBR/MBR reviews risk management financials (incl. cost/performance tradeoffs) and continuous improvement.
• Ensure suppliers remain accountable for resilience and compliance with SLAs KPIs and SLOs; treat contracts as living instruments for service steering and value delivery

• Requirements & Service Specification

• Capture/structure stakeholder needs and translate them into measurable vendor deliverables and change roadmaps covering both functional and nonfunctional requirements (observability recovery compliance security).
• Prioritize service evolution based on impact business value and alignment with strategy.

• Operational Transparency & Compliance

• Secure operational transparency ensure clear observability/telemetry reporting and actionable incident learnings from suppliers; be data driven in followup and the tracking analyses and response to issues
• Drive audit readiness and continuity planning (e.g. restore tests DR exercises RPO/RTO validation) embedding regulatory security and audit controls into vendor agreements and operations.

• Stakeholder Leadership & Experience

• Represent internal stakeholders in supplier discussions to ensure business value and user needs are reflected in service delivery; facilitate structured feedback loops between consumers and suppliers.
• Safeguard seamless ITSM integration (e.g. incident/problem/change service catalog/reporting) and a coherent user experience across enterprise platforms.

What youll bring

• Proven Service Manager (or Service Owner for outsourced services) with deep experience in governing managed services vendor performance and contract steering in an enterprise context.
• Strong grounding in backup & recovery and enterprise storage across onprem and cloud: e.g. Rubrik (strategic) NetApp (onprem/cloud) and lifecycle/capacity management. Experience guiding migration off legacy backup platforms is a plus.
• Comfortable turning business strategy into measurable objectives and SLA/SLO/SLI models with handson performance followup and continuous improvement discipline
• Solid ITSM literacy (incident/problem/change service catalog/reporting) with demonstrated ability to drive transparency and operational readiness together with suppliers and internal teams.
• Skilled in stakeholder leadership and communicationfrom engineers to executivesbalancing strategic direction with structured followup and clear accountability.
• Familiarity with security compliance and audit requirements for infrastructure services (e.g. recovery testing data retention evidencing controls).

Nice to have

• Exposure to FinOps/cost steering for storage/backup footprints; automation mindset; experience with reliability concepts (error budgets) and observability practices.