NOC Engineer

Cebu City - Philippines

Monthly Salary: Not Disclosed

Posted on: 20 days ago

Vacancies: 1 Vacancy

Job Summary

** THIS JOB POSTING IS AVAILABLE FOR APPLICANTS IN CEBU CITY OR METRO MANILA **

Essential Duties and Responsibilities

Audit server backups and remediate any alerts
Handle Tier 1-2 NOC tickets (server network)
Respond to Priority 1 network outage tickets
Communicate with Parachute and client contacts on ticket statuses and progress
Make recommendations to optimize the clients IT environment
Coordinate with ConnectWise NOC team to remediate alerts
Document all work in ConnectWise ticketing system
Work with NOC Analyst to update IT Glue documents create new as needed
Assist on project work as needed
Resolve security alert tickets
Escalate issues and work with vendors

Requirements

Essential Technical Skills and Experience

Windows Server/Workstation troubleshooting
Windows Server/Workstation maintenance (patching performance optimization)
General network troubleshooting
Familiarity with Office 365 and other SaaS applications
General IT and troubleshooting experience

Required Personal Skills

The ability to multi-task and work across a range of projects and issues with various timelines and priorities
Excellent verbal and written communication skills
Detail-oriented in planning implementation documentation and follow-up
Reliable on-time personable and customer-focused
Energetic able to switch gears quickly from task to task
Desire to learn; independently and on the job

** THIS JOB POSTING IS AVAILABLE FOR APPLICANTS IN CEBU CITY OR METRO MANILA **Essential Duties and ResponsibilitiesAudit server backups and remediate any alertsHandle Tier 1-2 NOC tickets (server network)Respond to Priority 1 network outage ticketsCommunicate with Parachute and client contacts on t...