Customer Experience Associate I or II
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Job Location:
Monthly Salary:
Posted on:
28-10-2025
Vacancies:
1 Vacancy
Job Summary
Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.
This position is located in the Salem MA offices and offers hybrid work opportunity.
Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what were all about.
The Customer Experience Associate is a key role within the Contact Center focused on providing exceptional service to Salem Five Consumer and Business customers in line with the banks multi-channel service strategy. Primary responsibilities involve communicating with customers and prospects via phone chat email and secure messaging. Customer Experience Associate new hires receive extensive training from dedicated resources and supervisors to support their success and career growth. This role offers the development of skills and job knowledge providing for advancement opportunities across the organization.
- Verbal and written customer service skills across multiple communication channels
- Consumer/Business deposit and loan product offerings
- Digital Technology (includes online banking & mobile platforms)
- Fraud prevention and detection
- Systems proficiency and navigation
- Referrals to other Salem Five business lines and the cross-sell of additional Salem Five products and services (no cold-calling)
- Strong advocacy for the Salem Five brand
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; however other duties may be assigned.
- Provide an outstanding Customer Experience to Salem Five customers and prospects via phone (primary) chat email and online banking.
- Ability to support the departments efforts to deliver an exceptional customer experience no matter what it takes
- Be able to demonstrate a high level of proficiency with Salem Fives products and digital technology offering
- Proficient with mobile technology/platforms/devices personal computing systems apps and email/messaging platforms
- Proficient utilizing desktop applications such as MS Office (Excel Word Exchange)
- Assumes additional responsibilities including projects testing training etc. commensurate with experience and job grade level Embrace new and emerging technologies to support operations and customers through flexibility and the ability to learn and adapt to change
- Work as team within the Contact Center and across Salem Five Bank; Collaborate. Communicate. Support.
- Identifies and reports fraud or suspected fraud occurrences. Is continuously aware of fraud engineering threats and knows what action to take to protect customers and the Bank.
Benefits/Incentives: Health Insurance Dental Vision Flexible Spending Account Health Savings Account 401k Matching Tuition Reimbursement Employee Referral Program Summer Family Outing Annual Holiday Reception and more
Salary Range: $42000 - $65000 plus incentive
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education qualifications certifications experience skills seniority location and performance. This range may be modified in the future.
Ready to applyIf this job sounds like a fit for you then click onApply/Apply Nowin this posting. We look forward to talking withyou.
Qualifiedcandidates may also submit a resume and application online at or mail your resume to Human Resources 210 Essex Street Salem MA01970.
No unsolicited resumes accepted from agencies.
Required Experience:
IC
Key Skills
- English Speaking
- Catering
- Marine Biology
- Entry Level
- Computer Engineering
About Company
Salem Five Bank provides full-service financial services for the Greater Boston area, including banking, mortgage lending, loans, insurance and investments.
