Workplace Services Technology Vice President
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
16 days ago
Vacancies:
1 Vacancy
Job Summary
Join our dynamic team to innovate and refine technology solutions impacting the core of our business services.
As a Technology Support Lead in Global Technology within Corporate Workplace Services you will lead teams dedicated to delivering and maintaining high-performing workplace and infrastructure services. You will ensure operational stability availability and performance of production services focusing on client experience and seamless business this role you will use your critical thinking and leadership skills to oversee day-to-day system maintenance troubleshoot and resolve issues and drive continuous improvement. You will collaborate with stakeholders across the firm ensuring clear communication and effective incident management.
Job responsibilities
- Lead teams of technologists that provide end-to-end workplace and infrastructure service delivery for the successful business operations of the firm
- Execute policies and procedures that focus on client experience and ensure operational stability and availability
- Analyze business requirements and assess business technology risks
- Communicate professionally at all levels demonstrating clear verbal and written capabilities
- Successfully execute workflow and team management including prioritization.
- Monitor production environments for anomalies address issues and drive evolution of utilization of standard observability tools
- Escalate and communicate issues and solutions to the business and technology stakeholders actively participating from incident resolution to service restoration
- Lead incident problem and change management in support of full stack technology systems applications or infrastructure
- Five years of experience leading and managing teams of employees and contractors
- Proven ability to deliver operational stability and client-focused technology solutions
- Strong analytical and problem-solving skills
- Excellent verbal and written communication abilities
- Experience in incident problem and change management
- Demonstrated ability to prioritize and manage multiple tasks in a fast-paced environment
- Experience with workplace technology and infrastructure services in a large enterprise environment
- Familiarity with standard observability and monitoring tools
- Advanced knowledge of IT service management frameworks
- Strong stakeholder management and collaboration skills
Required Experience:
Exec
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
