Language Testing & Customer Service Officer
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Job Location:
Monthly Salary:
Posted on:
28-10-2025
Vacancies:
1 Vacancy
Job Summary
Overview:
Full-time ongoing role
$73776 12% Superannuation
The Language Testing and Customer Service Officer provide high-quality customer service and administrative support for PTE Academic and IELTS testing at RMIT UP. The role ensures smooth test operations accurate processing of enquiries and enrolments and professional front-of-house service to students and test candidates.
Excellent office location - Franklin Street Melbourne
Our Values -PassionImpactInclusionIntegrityImagination Courage
About RMIT University Pathways (RMIT UP)
RMIT UP owned by RMIT University provides education solutions for students academics and professionals in Australia and globally.
Our mission is to offer transformative learning experiences and pathways that open global opportunities guided by RMITs values of inclusion imagination integrity courage passion and impact. We place student and customer experience at the forefront of everything we do.
Our key programs include Foundation Studies ELICOS English for Academic Purposes (EAP) language testing and Informit a leading research database focused on Australasian content.
About the role
The Language Testing and Customer Service Officer plays a key role in supporting RMIT University Pathways language testing operations and delivering exceptional client this role youll provide accurate and timely assistance to students test candidates and other clients Whether responding to phone email and in person enquiries or completing administrative tasks for the language tests.
Youll support the smooth delivery of PTE Academic and IELTS tests ensuring all processes meet strict compliance quality and security standards. This includes managing daily test operations maintaining accurate records completing pre- and post-test administration and reporting.
As the first point of contact youll also perform professional front-of-house duties and contribute to the overall success of the Language Testing team by promoting RMIT English language courses supporting marketing events and working collaboratively to meet service and business goals.
This position offers the opportunity to work in a dynamic client-focused environment where attention to detail strong communication skills and a proactive approach are highly valued.
About You
You will bring:
Proven experience in providing high-quality customer service within a professional or commercial environment.
Strong interpersonal and communication skills with the ability to engage professionally with clients and colleagues from diverse cultural backgrounds.
Excellent written verbal and telephone communication skills.
Strong organisational and administrative skills with high attention to detail and accuracy.
Proficiency in Microsoft Office databases internet-based applications and payment systems (including EFTPOS).
A proactive flexible and can-do attitude with the ability to prioritise tasks and meet deadlines.
Demonstrated ability to work effectively as part of a team and contribute to shared goals.
Commitment to maintaining confidentiality data security and compliance with procedures.
Willingness to learn and keep skills and product knowledge up to date.
Desirable:
Experience communicating with people whose first language is not English.
Knowledge of or experience with IELTS and/or PTE Academic testing processes.
What we offer you
We value our people and are committed to providing a supportive inclusive and rewarding work environment. As part of our team youll enjoy:
Salary Packaging Options and exclusive employee discounts at leading retailers.
A strong focus on health and wellbeing including RMIT-subsidised gym memberships Employee Assistance Program (EAP) access and discounted childcare options.
Access to professional development opportunities such as training upskilling leadership programs and LinkedIn Learning.
A positive workplace culture with a staff reward program and a staff wellbeing program.
To Apply
Please submit your CV and a cover letter addressing your suitability for this position by clicking on the Apply link. Cover letters should be addressed to HR
Please note that we are interviewing progressively as we receive applications so please do not wait until the close date to submit your application.
Our Commitment to Inclusion
At RMIT UP we foster a culture of safety wellbeing and inclusion ensuring everyone feels valued and respected. We embrace diversity and treat all individuals with fairness regardless of gender gender identity marital or family status sexual orientation age ethnicity religious beliefs cultural or socio-economic background perspectives or experiences.
We are an equal opportunity employer committed to being a child-safe organisation. We actively encourage applications from all sectors of the community including Aboriginal and/or Torres Strait Islander candidates.
As a Disability Confident Recruitment Team we are happy to adjust the recruitment process to meet accessibility needs. Please contact us at with your preferred communication method and we will be in touch to discuss your requirements.
Read our Child Safety Policy: Child Safety Policy
We are a Circle Back Initiative Employer we commit to responding to every applicant.
Close:9 Nov 2025 11.59 pm RMIT is an equal opportunity employer committed tobeinga child safe organisation. We are dedicated to attracting retaining and developing our people regardless of gender identity ethnicity sexual orientation disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. At RMIT we are committed to supporting adjustments throughout the recruitment and selection process as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements please contact Dani via or visit our Careers page for more contact information - are a Circle Back Initiative Employer we commit to respond to every applicant.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
