EOI- Customer Support Centre Operator

As a Customer Support Centre Operator you will play a key role in providing high-quality responsive and efficient support services to Defence personnel. Reporting to the Customer Operations Centre Manager youll manage data resolve queries and ensure compliance with Defence policies contributing to operational excellence across the national service delivery network. This role will ideally be based in Sydney however consideration will be given to other locations.

Key Responsibilities

• Provide customer support via online ordering systems voice channels and self-service ticketing.
• Manage data across Ventia and Defence systems including inventory tracking procurement and distribution.
• Administer user access reset passwords and verify online orders.
• Conduct reporting and participate in User Acceptance Testing (UAT).
• Ensure compliance with contract terms and Defence policies.
• Support national operations including vehicle and equipment relocations.
• Promote a positive Safety Health Environment & Quality (SHEQ) culture

What Youll Bring

• Experience in customer service online environments or support roles.
• Strong communication and problem-solving skills.
• Ability to work flexibly and collaboratively within a small team.
• Proficiency in Windows applications and Defence systems such as PIMS and MILIS.
• Certificate in office administration or equivalent experience (preferred)

Special Requirements

• Must be an Australian Citizen eligible to hold and maintain Defence Security Clearance (Baseline NV1 NV2 or PV).
• Must pass an Australian Federal Police check and maintain a valid Working with Children Check (WWCC).

About the Contract
Ventia has recently been appointed as the single industry partner for a transformative new contract supporting the Australian Defence Forces clothing capability. Commencing mid-2026 this seven-year agreement (with potential extension for additional 13 years) will modernise and streamline cloth

Diversity
Ventia is enriched by the diverse experiences talents and cultures that our people bring to the organisation while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds including Aboriginal and Torres Strait Islander people LGTBQI Women Veterans and spouses and people with disabilities.

Submit your Interest for 2026 Opportunities
Ventia is inviting early expressions of interest internally for roles supporting the upcoming Defence Clothing System contract set to commence in Quarter 2 of 2026. While the official start date is still some time away we are beginning the recruitment process early to ensure a smooth and well-prepared transition into this exciting new phase.

Position Reference Number:165058
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