Business Analyst Service Now

Vienna - Austria

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Our client a leading Software Information and Communication Technologies company operates internationally (Athens Brussels Luxembourg Copenhagen Stockholm London Nicosia Hong-Kong Valetta etc). Our client is a renowned supplier of IT services to government institutions multinational corporations public administrations and multinational companies research and academic institutes.

Role Overview

Our client currently has a vacancy for a Business Analyst fluent in English to offer his/her services as an expert who will be based in Vienna Austria. The work will be carried out either in the companys premises or on site at customer the context of the first assignment the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major clients IT team on site.

Job Type: Full Time/Permanent

Location: Vienna Austria

Workplace: Onsite

Requirements

University degree in IT or relevant discipline combined with minimum 6 years of relevant working experience in IT;
Experience with ServiceNow platform for business process management and workflow automation;
Experience with documenting business process flows use cases quality management plans and user acceptance testing;
Experience working in an Agile software development environment;
Good knowledge of analysis/modelling tools and techniques (use case diagram state diagram entity relationship model interaction diagrams etc.);
Good knowledge of BPMN or UML or other with equivalent value;
Good knowledge of Wiki and collaborative sites;
Excellent command of the English language.

Responsibilities

Conduct in-depth analysis of business requirements to ensure clarity and alignment with project goals;
Document business requirements in a structured actionable format for stakeholders and development teams;
Perform comprehensive business model analysis to identify opportunities and optimize value streams;
Carry out business process analysis to evaluate efficiency and uncover areas for improvement;
Develop business process models that visualize workflows and support process optimization;
Analyze functional requirements and business cases to align solutions with strategic objectives;
Conduct risk assessments and mitigation planning to safeguard project success;
Provide support in preparing Business Cases Vision Documents Project Charters and Security Plans for clear project direction and governance.