Delivery Centre Leader Hybrid, dayshift
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Job Location:
Makati City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the job: Delivery Centre Leader (Makati) Hybrid
Work Schedule: Morning Shift
Work Setup: Hybrid (3x onsite per week) Makati
Eligibility: Open to local and expat candidates currently residing in the Philippines
Key Responsibilities:
- As Delivery Center Head:
- Serve as the face of the company in the Philippines for local community engagement particularly in HR recruitment and employee value proposition initiatives.
- Drive the culture of the centers and ensure alignment with broader company values and delivery standards.
- Establish the Philippines Center as the employer of choice for delivery and compliance professionals.
- As Head of Delivery:
- Integrate Philippines Centre operations into the broader company framework ensuring seamless service delivery of global and regional functions.
- Collaborate with the company and global/regional function leaders to develop and grow the centers service offerings based on market needs.
- Drive strategic expansion including jurisdictional growth team scale-up delivery excellence and client-centric innovation.
- Integrate Philippines Centre operations into the broader company framework ensuring seamless service delivery of global and regional functions.
- Strategic Focus Areas: Client Management: Oversee client transitions solutioning and project onboarding to the Centre.
- Sales Alignment: Represent the company in the Philippines in global and regional sales initiatives.
- Risk Management: Assess and escalate risks appropriately across delivery and support services.
- Process Excellence: Implement First Pass Yield Lean and Continuous Improvement methodologies to drive delivery innovation.
- Business Continuity: Maintain compliance with BCP and certifications like ISO/SOC through rigorous internal audits.
- Sales Alignment: Represent the company in the Philippines in global and regional sales initiatives.
Required Qualifications & Experience:
- Minimum 15 years of progressive experience in shared services compliance tax process or technology delivery in a global environment.
- Strong leadership track record including managing large-scale teams across functions and geographies.
- Proven success in team hiring engagement succession planning and culture-building.
- Experience managing risk quality and client satisfaction in a matrixed delivery organization.
- Strong command of process excellence and continuous improvement methodologies (e.g. Lean Six Sigma).
- An MBA FP&A or equivalent postgraduate education is preferred.
- Excellent communication and collaboration skills across global stakeholders.
- IT service delivery experience strong in people leadership and experience in building/running a DC
Key Skills
- Forklift
- Customer Service
- Organizational skills
- Basic Math
- Dealership Experience
- Laundry
- SyteLine
- Warehouse Experience
- Dispatching
- Personal Injury Law
- Translation
- Project Coordination
