Salesforce Associate Director Hybrid, dayshift
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Job Location:
Makati City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
28-10-2025
Vacancies:
1 Vacancy
Job Summary
About the job: Salesforce Associate Director
Work Schedule: Morning Shift
Work Setup: Hybrid (3x onsite per week) Makati
Eligibility: Open to local and expat candidates currently residing in the Philippines
Roles and responsibilities
- Experience in managing multiple teams and clients across end-to-end Salesforce CRM development implementation and quality assurance
- Structured thinking to adapt quickly to changes in policy processes and business priorities with demonstrated business operations experience
- Define systems strategy develop system requirements design prototype and test custom technology solutions and support system implementation.
- Interact with onshore stakeholders to understand requirements suggest design changes communicate daily status and report. Manage stakeholders & escalations
- Analyze business to track & improve metrics & profitability
- Strong people leadership skills and leading by example
- Lead guide coach and motivate team members to their optimum performance levels and career development.
- Assist in implementing strategies for talent acquisition development & retention.
- Ensure quality project delivery of engagements led by self
- Support practice development initiatives which include knowledge management point of view development services standardization etc.
- Possesses good understanding of general project management principles
Required Education / Professional Qualifications
- An MBA from a reputed college is preferred.
Prior Experience:
- The candidate must have 10 years of relevant experience in a similar role particularly in a professional services firm/consulting/Big 4.
Experience & Background
- 14 years of experience in business operations and/ordelivery in Big 4 or shared services of large corporates with exposure to working with onshore teams
- Deep understanding and hands-on experience implementing enterprise-level applications
- Excellent knowledge of Salesforce products and services such as Education Cloud Salesforce OmniStudio (OmniScripts/Integration Procedures) Service Cloud Salesforce Experience Cloud and
- Good understanding of the industrys best practices and proven experience implementing these best practices
- Experience operating in Shared Services or offshore-onshore teams
- Ability to perform in a fluid changing environment (consulting)
- Should have excellent communication skills and prior experience of interacting independently with global stakeholders
Expected Skills
- Manage end-to-end delivery for multiple projects in the CRM domain:
- Strong analytical and critical thinking acumen
- Extensive experience working with global clients
- Effective verbal and written communication skills
- Maintain data confidentiality and adherence to the risk management policy
- Organized approach and able to work under pressure
- Willingness to work in a highly demanding and results-oriented
Key Skills
- Program assessment
- FDA Regulations
- Manufacturing & Controls
- Program Evaluation
- budget forecast
- Research Experience
- Operations Management
- Research & Development
- Strategic Planning
- Contract Management
- Leadership Experience
- negotiation
