Student Support Coordinator
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Job Location:
Greensboro, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Summary
Reporting to the Director of the Students First Office the Student Support Coordinator will manage the day-to-day responsibilities of the departments student support front desk serve as a public face for the office and is one of the first individuals with whom students interact in the office. The Student Support Coordinator is well-connected to all initiatives and programs coordinated by the Students First Office and collaborates with staff from both the Academic Advising Team and the Academic Recovery Team. Although the Student Support Coordinator will not have an assigned student caseload this position will interact daily with students faculty and staff across campus to support and connect students to resources. They should be prepared to provide guidance and make referrals to various offices on campus when necessary.
Minimum Qualifications
Bachelors degree from an accredited four-year institution and minimum of 1 year of experience related to the duties and responsibilities specified. Demonstrated experience in delivering high quality customer service. Excellent verbal and written communication skills.
Preferred Qualifications
Experience working within the field of academic advising or in developing and implementing services/initiatives to support college student transition success and retention. Experience utilizing various technology platforms to support student success including Learning Management Systems (ie. Canvas) Early Alert technology (ie. Starfish) and Student Information Systems (ie. Banner). Familiarity with other technical applications such as Microsoft Outlook Teams Microsoft Office Suite Adobe Acrobat and Canva. Professional experience using social media applications (Facebook Instagram and Twitter) to promote events and information. Experience working with faculty staff and students in a fast-paced professional environment. Strong organization skills ability to handle multiple tasks establish work priorities respond to unanticipated student or faculty needs and work well as part of a team. Experience with independent decision-making aimed at conflict de-escalation. Working knowledge of higher education legal practices particularly related to FERPA .
Work Environment
Inside - F
Reporting to the Director of the Students First Office the Student Support Coordinator will manage the day-to-day responsibilities of the departments student support front desk serve as a public face for the office and is one of the first individuals with whom students interact in the office. The Student Support Coordinator is well-connected to all initiatives and programs coordinated by the Students First Office and collaborates with staff from both the Academic Advising Team and the Academic Recovery Team. Although the Student Support Coordinator will not have an assigned student caseload this position will interact daily with students faculty and staff across campus to support and connect students to resources. They should be prepared to provide guidance and make referrals to various offices on campus when necessary.
Minimum Qualifications
Bachelors degree from an accredited four-year institution and minimum of 1 year of experience related to the duties and responsibilities specified. Demonstrated experience in delivering high quality customer service. Excellent verbal and written communication skills.
Preferred Qualifications
Experience working within the field of academic advising or in developing and implementing services/initiatives to support college student transition success and retention. Experience utilizing various technology platforms to support student success including Learning Management Systems (ie. Canvas) Early Alert technology (ie. Starfish) and Student Information Systems (ie. Banner). Familiarity with other technical applications such as Microsoft Outlook Teams Microsoft Office Suite Adobe Acrobat and Canva. Professional experience using social media applications (Facebook Instagram and Twitter) to promote events and information. Experience working with faculty staff and students in a fast-paced professional environment. Strong organization skills ability to handle multiple tasks establish work priorities respond to unanticipated student or faculty needs and work well as part of a team. Experience with independent decision-making aimed at conflict de-escalation. Working knowledge of higher education legal practices particularly related to FERPA .
Work Environment
Inside - F
Required Experience:
IC
Key Skills
- English
- AXA
- Immigration
- Litigation Attorney
- Big Data
About Company
Learn about UNC Greensboro’s award-winning academic degree programs, student life, hands-on research opportunities for freshman and upperclassmen, and the city of Greensboro.
