Customer Engagement Team Leader

No Relocation Assistance Offered
Job Number#169993 - Minneapolis Minnesota United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care Personal Care Home Care Skin Care and Pet Nutrition. Our products are trusted in more households than any other brand in the world making us a household name!

Join Colgate-Palmolive a caring innovative growth company reimagining a healthier future for people their pets and our planet. Guided by our core valuesCaring Inclusive and Courageouswe foster a culture that inspires our people to achieve common goals. Together lets build a brighter healthier future for all.

Customer Engagement Team Leader

The Customer Engagement Team Leader for Target drives satisfaction strengthens the Colgate-Target partnership and optimizes our presence with this key retailer. This visible role leads a high-performing team managing the Colgate-Target supply chain and serves as the primary supply chain contact for all Oral Care customer engagement. The Team Leader ensures Colgates portfolio availability meets service goals and aligns with Targets priorities through a motivated collaborative environment. The Team Leader manages inventory in-stock and supply chain execution collaborating with Targets buying/replenishment and internal Colgate teams for seamless planning. They support the JBP roadmap lead cross-functional initiatives and serve as the primary supply chain partner to the Commercial Key Account Leader driving Target-specific goals and top-tier results.

Responsibilities:

• Lead mentor and develop the Target support team championing open communication and creating a collaborative goal-driven environment

• Coach team and develop their capabilities in customer engagement problem-solving and technical skills necessary to support Targets evolving business needs

• Promote a culture of accountability teamwork and continuous improvement modeling Colgates leadership values in all interactions

• Manage team workload and goals to align with current and future account requirements ensuring optimal support coverage across all product categories

• Leverage data analytics and reporting tools to optimize replenishment minimize out-of-stocks and support business reviews and Joint Business Planning (JBP) with Target

• Drive process improvements and supply chain efficiency projects ensuring Colgate products meet or exceed Target guest expectations

• Oral Care Customer Engagement

  • Serve as the key supply chain lead for all Oral Care Customer Engagement activities with Target managing day-to-day operations

  • Collaborate with Targets replenishment and inventory teams as well as internal partners (Commercial Customer Service E2E Network Operations Supply Chain Excellence) to ensure timely and accurate flow of Oral Care products

  • Own inventory health in-stock service and inventory productivity targets for Oral Care SKUs conducting data analysis to identify root causes for service gaps and drive corrective actions

Required Qualifications:

• Bachelors degree in Business Supply Chain or related field

• Minimum 6 years of experience in CPG supply chain with a preference for experience managing replenishment activities with major retailers (Target Walmart etc.)

• Proven experience in leading and developing teams

• Expert understanding of replenishment forecasting and inventory managementpreferably in the Oral Care (or adjacent health/beauty) category

• Strong analytical skills and proficiency with Excel or Tableau or SQL or similar reporting tools

• Track record of delivering operational excellence and driving process improvement

Preferred Qualifications:

• An advanced degree in supply chain MBA or related field

• Experience with DOMO Sigma Snowflake Google sheets Google Data Studio

• SAP/Kinaxis System knowledge

• Excellent communication and relationship-building skills able to simplify complex issues for cross-functional partners and retailer stakeholders

• Ability to influence and build strong partnerships with both internal teams and Target contacts at various levels

Compensation and Benefits
Salary Range $ - $ USD

Pay is determined based on experience qualifications and location. Salaried employees may also be eligible for discretionary bonuses profit-sharing and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package including medical dental vision basic life insurance paid parental leave disability coverage and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employees hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion
Our journey begins with our peopledeveloping strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self is treated with respect and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin ethnicity age disability marital status veteran status (United States positions) or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

For additional Colgate terms and conditions please click here.

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