Customer Tech Support
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Job Location:
Chicago, IL - USA
Hourly Salary:
$ 25 - 59
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
A Customer Tech Support Representative provides technical assistance to customers by diagnosing troubleshooting and resolving issues related to products software hardware or services. The role focuses on delivering timely solutions while maintaining a high level of customer satisfaction.
Key Responsibilities
Provide technical support via phone chat email or ticketing systems
Troubleshoot issues related to software hardware connectivity or applications
Guide customers through step-by-step solutions in a clear and professional manner
Escalate complex or unresolved issues to higher-level support teams
Required Skills and Qualifications
Strong communication and problem-solving skills
Basic to intermediate technical knowledge
Ability to multitask and work in a fast-paced environment
Customer service experience is an advantage
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
