Technology Support Analyst
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Job Location:
Greensboro, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
17 days ago
Vacancies:
1 Vacancy
Job Summary
Position Summary
Positions in this banded class conduct analytical work providing consultation support and/or training to end-users/clients of computer or other technology based systems. Employees may provide technical support of hardware applications operating systems and networking. This function requires a broad understanding of a variety of technologies to effectively support end-users/clients. These employees are not usually involved in application development or network design but may participate in system integration and network analysis activities. This work requires strong communication skills and ability to effectively interact with a broad range of end-users/clients and an ability to use a variety of technical resources for providing this support. Employees at this level may provide routine and non-routine support for a wide range of technologies or may provide in-depth support for a more narrowly-defined area of technology. These employees may be responsible for oversight of programs or projects.
Minimum Qualifications
Bachelors degree in computer science information technology business administration or a related discipline. Five or more years of experience in a process improvement technical support or IT systems administration role. Strong communication skills and the ability to facilitate communication across various disciplines. Experience with financial systems and data management.
Preferred Qualifications
Experience with financial systems such as DebtBook QuickBooks IntelleCheck NCFS NCID and Core Banking Chrome River and Jaggaer Invoicing. Proficiency with Microsoft Office applications and M365. Familiarity with ServiceNow or other IT ticketing systems.
Work Environment
Driving - Car/Truck - o Inside - c
Positions in this banded class conduct analytical work providing consultation support and/or training to end-users/clients of computer or other technology based systems. Employees may provide technical support of hardware applications operating systems and networking. This function requires a broad understanding of a variety of technologies to effectively support end-users/clients. These employees are not usually involved in application development or network design but may participate in system integration and network analysis activities. This work requires strong communication skills and ability to effectively interact with a broad range of end-users/clients and an ability to use a variety of technical resources for providing this support. Employees at this level may provide routine and non-routine support for a wide range of technologies or may provide in-depth support for a more narrowly-defined area of technology. These employees may be responsible for oversight of programs or projects.
Minimum Qualifications
Bachelors degree in computer science information technology business administration or a related discipline. Five or more years of experience in a process improvement technical support or IT systems administration role. Strong communication skills and the ability to facilitate communication across various disciplines. Experience with financial systems and data management.
Preferred Qualifications
Experience with financial systems such as DebtBook QuickBooks IntelleCheck NCFS NCID and Core Banking Chrome River and Jaggaer Invoicing. Proficiency with Microsoft Office applications and M365. Familiarity with ServiceNow or other IT ticketing systems.
Work Environment
Driving - Car/Truck - o Inside - c
Required Experience:
IC
Key Skills
- Business Process
- Active Directory
- Customer Service
- Information Technology
- HIPAA
- Information Security
- Infrastructure
- Linux
- Project Management
- Nist
- Risk Assessments
- Procedures
- hardware
- Data Analysis
- Technical Support
About Company
Learn about UNC Greensboro’s award-winning academic degree programs, student life, hands-on research opportunities for freshman and upperclassmen, and the city of Greensboro.
