Management Information Systems (MIS) Officer

We are seeking a Management Information Systems (MIS) Officer to ensure the effective use of technology and data systems that drive efficient data-informed program delivery across the Mekong this critical role you will champion the smooth operation of IT resources and Management Information Systems strengthening teams confidence in digital tools and ensuring systems are reliable secure and aligned with organizational needs.

Contribute to a world where people communities and the planet thrive.

Tetra Tech International Development is a leading development consulting firm working with government businesses and NGOs to solve complex development challenges in the Indo-Pacific region. For more informationplease visit our website

The opportunity

• Bangkok Thailand (Must have valid work rights in Thailand)
• Full-time two-year fixed term opportunity

Mekong-Australia Partnership Support Unit (MAP)

The Mekong-Australia Partnership Phase 2 Support Unit (MAP SU) funded by the Australian Governments Department of Foreign Affairs and Trade (DFAT) aims to provide efficient and effective support and enabling services and delivery of selected MAP activities as directed by the Mekong Hub at the Australian Embassy in Bangkok Thailand to ensure that Australia is a trusted and reliable partner in supporting a resilient inclusive and sustainable Mekong subregion.

MAP SU delivers the Leadership and Skills program and enabling services for the Transnational Crime (MAP-TNC) program. It also supports programming by providing administrative logistical and/or technical support and assistance in the execution of parts of MAP such as organising events conducting training or managing specific components.

About the role

The Management Information Systems (MIS) Officer will ensure the smooth operation of IT resources and Management Information Systems (MIS) that enable data-driven decision-making and efficient program delivery. This role works closely with program teams to build confidence in systems anticipate potential issues before they impact implementation and propose practical solutions. The MIS Officer will escalate system enhancements to the Deputy Director and providing guidance advice and training to staff on IT and MIS matters to build capability and resolve issues.

This role supports troubleshooting for laptops printers software and network devices; installs and maintains a standard operating environment for all hardware and operating systems; and liaises with local vendors for internet service office telephony and IT infrastructure such as door access control alarms Close-circuit Television (CCTV) and conference-room audiovisual equipment. They will also facilitate technical assistance for external short- and long-term collaborators and troubleshoot access challenges.

The officer also collaborates with Tetra Techs corporate IT team to ensure compliance with organisational standards and resolve broader IT challenges and manages the procurement setup registration and control of all IT equipment to maintain accurate asset records.

Key responsibilities

• Collaborate with program teams to ensure systems are user-friendly provide training and identify potential risks or technical gaps early.
• Work closely with Monitoring Evaluation and Learning (MEL) colleagues to ensure the MIS is accurate reliable and secure.
• Customize MIS including dashboards and reporting tools to meet evolving program needs design and implement standardized data-collection and backup protocols and facilitate reporting by providing appropriate data access and exports.
• Buildi and maintain PowerBI dashboards based on MEL and program team requirements and specifications.
• Act as the teams contact point with Tetra Tech corporate IT to ensure compliance and resolve issues.
• Manage IT equipment procurement set-up and distribution in line with organisational procedures.
• Escalate system changes or enhancements to the Deputy Director as required and proactively identify and escalate risks related to IT or MIS before they affect program delivery.
• Develop creative practical solutions for system challenges and process improvements.

Selection criteria

• Bachelors degree in information technology Computer Science or a related discipline.
• Relevant professional certifications (eg Microsoft Certified Information Technology Infrastructure Library desirable
• Minimum five years experience IT support roles including responsibility for system administration and user support.
• Proven track record of providing first-line and second-line support to non-technical staff in an organisational setting.
• Experience of managing IT equipment procurement set-up and asset tracking.
• Broad IT support skills including troubleshooting system administration and user training.
• Understanding of IT compliance data protection and information security requirements.
• Ability to communicate complex technical issues clearly and effectively to non-technical users.

For a complete position description please click here.

How to apply

Click the Apply for job button.

Applications will only be accepted via the Tetra Tech International Development Website. Emailed applications will be disregarded.

Please submit:

• Resume
• Statement of suitability (not exceeding two pages) demonstrating how your qualifications experience knowledge skills and personal attributes align with the selection criteria.

Apply before 11.59PM AEST Thursday 13 November 2025.