Library Planning Consultant, Client Research and Development

JOB SUMMARY

Ottawa Public Library (OPL) provides accessible innovative library and information services throughout the city of Ottawa that meet the unique needs of diverse communities are delivered through facility mobile and virtual channels and reflect a client-centered approach.

As the Library Planning Consultant Client Research and Development your role is to collaborate with multiple departments and use multiple data sources (internal and external) to create tools that support and improve the client experience. Reporting to the Manager of Client Experience and Community Development the Client Services team and other OPL departments you will conduct qualitative and quantitative research and analysis develop tools and templates and oversee policies and best practices for client services including the development of service standards.

EDUCATION AND EXPERIENCE

4-year university degree in a field relevant to the key responsibilities of the position.

Minimum of 3 years of progressive experience in the development implementation and evaluation of digital strategies and plans.

KNOWLEDGE

• Comprehensive understanding of OPLs mission vision values governance structures and familiarity with corporate policies and procedures of both OPL and City of Ottawa.
• Awareness of relevant legislation policies regulations and guidelines such as the Public Libraries Act Municipal Freedom of Information and Protection of Privacy Act Copyright Act Accessibility for Ontarians with Disabilities Act and Reporting of Child Pornography Act.
• Research statistical analysis and report writing techniques and processes
• Program and project evaluation and performance measurement processes
• Adherence to the principles of intellectual freedom.
• Proficiency in computer applications including MS Office SAP and Project Management software.
• Understanding of environmental and industry trends impacting organizations and influencing the future of work and the workforce.
• Familiarity with project management principles and practices.
• Competence in strategic and operational planning.
• Familiarity with UX IA brand strategy CMS BI marketing technical writing organizational governance WCAG and content reuse.
• Knowledgeable in UX methodologies for identifying user needs such as personas and journey mapping the user experience.
• Advanced understanding of content management systems with particular proficiency in Drupal from both a user and content creator perspective.
• Expertise in web development and comprehensive knowledge of all aspects of the web design process.
• Advanced knowledge of usability and accessibility best practices and standards specifically related to digital communications channels like websites mobile SMS and email.
• Thorough understanding of digital marketing best practices including responsive websites online advertising SEO/SEM mobile marketing email marketing and social media.

COMPETENCIES SKILLS AND ABILITIES

Personal Suitability

• Commitment to anti-racism decolonization and fostering an inclusive work environment aligned with justice diversity equity and inclusion.
• Understanding of change management principles and the benefits of change
• Collaboration skills ability to work effectively in a team environment.
• Excellent interpersonal skills leadership capabilities and client service focus.
• Action-oriented highly motivated and energetic individual who thrives in a fast-paced environment.
• Strong conceptual analytical organizational and planning skills to address complex issues.
• Effective time management skills able to work under tight deadlines.
• Consistency fairness tact empathy and respect in interactions with others.
• High personal and professional standards integrity and positive rapport with a wide range of individuals.
• Commitment to an inclusive and community-focused approach in service design and delivery.
• Experience working in diverse communities and building relationships with partners from various sectors.