Application Support Specialist

Miami, FL - USA

Monthly Salary: Not Disclosed

Posted on: 28-10-2025

Vacancies: 1 Vacancy

Job Summary

This is a full-time remote role for a Tier 1 Application Support Specialist position. The application support Specialist is our first line of support for our clients. The Tier 1 Support Position will be responsible for daily support to RightRez clients and RightRez Customer Success Managers on RightRez software solutions managing incident severity as well as internal system alerts.

You will be joining a small company that creates and provides automated air travel booking and management technology to an array of leisure and commercial travel firms around the world. Current clients include EF Education Grand Circle Travel Gate 1 AAA Carnival and many more.

Key Responsibilities

Serve as the primary point of contact crafting the first line of communication and providing excellent customer service initial assessment and technical support for RightRez Customer Success Managers and clients via email and internal ticketing systems.
Manage and prioritize multiple support requests daily ensuring timely communication and meeting service level deadlines.
Efficiently diagnose troubleshoot and resolve common software issues based on established documentation and internal knowledge base.
Accurately document categorize and escalate complex or unresolved issues to the Tier 2 Support team.
Daily monitoring of clients RightRez software setups
Installation of RightRez software including new client setup and general software releases
Communicate directly with clients and internal stakeholders in a professional clear and empathetic manner.
Participate in the nights and weekends on call rotation.

Benefits You Will Enjoy

Comprehensive Benefits Package that will include Medical Dental and Life insurance plans
Retirement Savings Plan with company match
Paid Holidays
Personal Time Off
Flexible work environment

Requirements:

At least 1 year of professional experience in a customer service/technical support environment or an Associates or Bachelors degree in a related field
Strong aptitude for learning new technologies and software functionality quickly.
Excellent problem-solving and detail-oriented mindset.
Positive attitude and team-oriented approach to customer satisfaction.
Ability to work independently utilizing time management and organizational skills to manage multiple tasks and prioritize while consistently meeting deadlines.
Familiarity with basic database concepts and ticketing systems.

Please submit your CV in English.

Key Responsibilities

Serve as the primary point of contact crafting the first line of communication and providing excellent customer service initial assessment and technical support for RightRez Customer Success Managers and clients via email and internal ticketing systems.
Manage and prioritize multiple support requests daily ensuring timely communication and meeting service level deadlines.
Efficiently diagnose troubleshoot and resolve common software issues based on established documentation and internal knowledge base.
Accurately document categorize and escalate complex or unresolved issues to the Tier 2 Support team.
Daily monitoring of clients RightRez software setups
Installation of RightRez software including new client setup and general software releases
Communicate directly with clients and internal stakeholders in a professional clear and empathetic manner.
Participate in the nights and weekends on call rotation.

Benefits You Will Enjoy

Comprehensive Benefits Package that will include Medical Dental and Life insurance plans
Retirement Savings Plan with company match
Paid Holidays
Personal Time Off
Flexible work environment

Requirements:

At least 1 year of professional experience in a customer service/technical support environment or an Associates or Bachelors degree in a related field
Strong aptitude for learning new technologies and software functionality quickly.
Excellent problem-solving and detail-oriented mindset.
Positive attitude and team-oriented approach to customer satisfaction.
Ability to work independently utilizing time management and organizational skills to manage multiple tasks and prioritize while consistently meeting deadlines.
Familiarity with basic database concepts and ticketing systems.

Please submit your CV in English.