Technical Support Administrator

Glasgow - UK

Monthly Salary: Not Disclosed

Posted on: 27-10-2025

Vacancies: 1 Vacancy

Job Summary

A workplace culture built around trying new things getting things done and having fun while we do it has helped us lend more than 7.5 billion of mortgages put thousands of new or improved homes into the UK housing market and successfully launch on the London Stock Exchange. We have big plans to continue growing the business our products our technology and our people.

About your work

Were looking for a proactive and enthusiastic Technical Support Administrator to join our growing IT team. This is an excellent opportunity for an aspiring IT professional with a foundational understanding of IT support eager to develop their skills in a fast-paced and supportive environment. Youll be the first point of contact for our internal users providing essential technical assistance and ensuring the smooth operation of our internal workspace technologies.

Key Responsibilities

Provide firstline technical support to all internal users addressing IT related issues via various channels (e.g. in person ticketing system (Jira Slack).
Diagnose troubleshoot and resolve a wide range of hardware and software problems escalating complex issues to senior IT staff where necessary.
Support and maintain our internal workspace applications including but not limited to G Suite (Gmail Drive Calendar Docs) Slack and other collaboration tools.
Perform basic administration tasks within these applications (e.g. password resets group management).
Create and manage user accounts across various internal systems and applications.
Provision new hardware (laptops desktops peripherals) for new hires and existing staff ensuring they are configured correctly and ready for use.
Provide hardware support for both macOS and Windows devices including setup configuration basic troubleshooting and peripheral support.
Assist with onboarding new employees by setting up their IT accounts devices and access to necessary systems.
Maintain accurate records of all support requests and resolutions within our ticketing system.
Contribute to the creation and maintenance of IT documentation and knowledge base articles to empower users and streamline support processes.
Actively participate in IT team meetings and contribute to continuous improvement initiatives.
Over time youll gain exposure to and contribute to the support of our proprietary mortgage origination and servicing platforms.

About you

A minimum of 12 months of experience in an IT support role helpdesk position or significant work placement/internship experience in IT.
Experience with an IT Service Management (ITSM) ticketing system.
Experience with Google Workspace and/or Microsoft 365
Familiarity and practical experience with both macOS and Windows operating systems.
Experience or strong familiarity with common internal workspace applications such as G Suite (Gmail Google Drive Google Docs etc.) and Slack.
A solid understanding of basic networking concepts (TCP/IP Wi-Fi).
Excellent communication skills both written and verbal with the ability to explain technical concepts clearly to non-technical users.
Strong problem-solving abilities and a methodical approach to troubleshooting.
A positive can-do attitude with a strong commitment to providing excellent customer service.
Ability to work independently and as part of a team in a dynamic environment.
Eagerness to learn new technologies and continuously develop skills.

Benefits & perks

Competitive salary company bonus scheme
Hybrid working policy
25 days holiday (increasing with the length of service)
Private healthcare
Enhanced parental leave
Matched pension contributions up to 4%
Critical illness cover
Employee Assistance Programme & Mental Health support
Life assurance
Regular performance reviews to promote a culture of growth and development
Leadership training for managers
Give as you earn scheme for charitable donations
Support for attending conferences and professional learning & development
Discounts via Perkbox
Cycle to work scheme
Season ticket loan
Electric car loan scheme
Monthly socials & annual offsite

Diversity Inclusion & Belonging at LendInvest

At LI we believe in bringing your whole selves to work we are committed to a culture of belonging where individuals can form a genuine community. We are proud to be an equal opportunities employer and are committed to building a team that represents a variety of backgrounds perspectives and skills.

LendInvest is the UKs leading FinTech platform for property finance. Over the past 17 years we have grown from just our two founders to a team of over 200 working to make property finance simple for everyone.A workplace culture built around trying new things getting things done and having fun while ...

About your work

Key Responsibilities

Provide firstline technical support to all internal users addressing IT related issues via various channels (e.g. in person ticketing system (Jira Slack).
Diagnose troubleshoot and resolve a wide range of hardware and software problems escalating complex issues to senior IT staff where necessary.
Support and maintain our internal workspace applications including but not limited to G Suite (Gmail Drive Calendar Docs) Slack and other collaboration tools.
Perform basic administration tasks within these applications (e.g. password resets group management).
Create and manage user accounts across various internal systems and applications.
Provision new hardware (laptops desktops peripherals) for new hires and existing staff ensuring they are configured correctly and ready for use.
Provide hardware support for both macOS and Windows devices including setup configuration basic troubleshooting and peripheral support.
Assist with onboarding new employees by setting up their IT accounts devices and access to necessary systems.
Maintain accurate records of all support requests and resolutions within our ticketing system.
Contribute to the creation and maintenance of IT documentation and knowledge base articles to empower users and streamline support processes.
Actively participate in IT team meetings and contribute to continuous improvement initiatives.
Over time youll gain exposure to and contribute to the support of our proprietary mortgage origination and servicing platforms.

About you

A minimum of 12 months of experience in an IT support role helpdesk position or significant work placement/internship experience in IT.
Experience with an IT Service Management (ITSM) ticketing system.
Experience with Google Workspace and/or Microsoft 365
Familiarity and practical experience with both macOS and Windows operating systems.
Experience or strong familiarity with common internal workspace applications such as G Suite (Gmail Google Drive Google Docs etc.) and Slack.
A solid understanding of basic networking concepts (TCP/IP Wi-Fi).
Excellent communication skills both written and verbal with the ability to explain technical concepts clearly to non-technical users.
Strong problem-solving abilities and a methodical approach to troubleshooting.
A positive can-do attitude with a strong commitment to providing excellent customer service.
Ability to work independently and as part of a team in a dynamic environment.
Eagerness to learn new technologies and continuously develop skills.

Benefits & perks

Competitive salary company bonus scheme
Hybrid working policy
25 days holiday (increasing with the length of service)
Private healthcare
Enhanced parental leave
Matched pension contributions up to 4%
Critical illness cover
Employee Assistance Programme & Mental Health support
Life assurance
Regular performance reviews to promote a culture of growth and development
Leadership training for managers
Give as you earn scheme for charitable donations
Support for attending conferences and professional learning & development
Discounts via Perkbox
Cycle to work scheme
Season ticket loan
Electric car loan scheme
Monthly socials & annual offsite

Diversity Inclusion & Belonging at LendInvest

At LI we believe in bringing your whole selves to work we are committed to a culture of belonging where individuals can form a genuine community. We are proud to be an equal opportunities employer and are committed to building a team that represents a variety of backgrounds perspectives and skills.